cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
7482
Views
41
Helpful
9
Replies

Unable to install UCCX Editor

b.t
Level 1
Level 1

Hi all

 

 

I have been trying for the last coupla hours to install UCCX Editor on my PC.  I have trawled the web and found a few things, but nothing has got this working.

Windows 9 PC - Jav 8 version 60 (build 1.8.0_60-b27) - UCCX 10.5.2 (installer seems to be version 1061).

 

The installer gets to the end and then reports "The installation of Cisco Unified CCX Editor_1061 is finished, but some errors occurred during the install.  Please see the installation log for details."

Program does not appear in control panel as an installed program.  If I run the editor manually from its folder location, the program flashes up for a split second and then disappears....................

I can only get the installer that far by using the -i gui option.  I have also tried making a batch file with -i gui and running the command prompt as administrator - still no luck


Log file shows (in first log section)


Summary
-------

Installation: Successful with errors.

2126 Successes
1 Warnings
3 NonFatalErrors
0 FatalErrors

(no detail shown about what the errors are though)

 

In second section


Install Uninstaller:      Cisco Unified CCX Editor_1061 (Install All Uninstaller Components)
                          Status: ERROR
                          Additional Notes: ERROR - Error writing LaunchAnywhere components (Access Denied)


AND


Set Environment Variable: PATH = C:\Program Files (x86)\wfavvid;C:\Program Files (x86)\wfavvid\lib\;C:\Program Files (x86)\wfavvid\java\bin
                          Status: WARNING
                          Additional Notes: WARNING - java.io.IOException: Cannot run program "/usr/bin/sh": CreateProcess error=2, The system cannot find the file specified

 

1 Accepted Solution

Accepted Solutions

Deepak Rawat
Cisco Employee
Cisco Employee

Hi BT,

 

I am assuming that you are using Windows 8 and not 9 to start with. If this is the case, then let me tell you it is not supported to install CCX Editor on 8 or 8.1. Please check the compatibility sheet for the same as well:

 

http://docwiki.cisco.com/wiki/Unified_CCX_Software_Compatibility_Matrix_for_10.5%281%29_SU1

Even if you manage to find a way to get it install somehow, there will be issues post installtion as well and hence you should not waste time on this.

 

Regards

Deepak

View solution in original post

9 Replies 9