10-15-2015 12:01 PM - edited 03-17-2019 04:35 AM
Hi all
I have been trying for the last coupla hours to install UCCX Editor on my PC. I have trawled the web and found a few things, but nothing has got this working.
Windows 9 PC - Jav 8 version 60 (build 1.8.0_60-b27) - UCCX 10.5.2 (installer seems to be version 1061).
The installer gets to the end and then reports "The installation of Cisco Unified CCX Editor_1061 is finished, but some errors occurred during the install. Please see the installation log for details."
Program does not appear in control panel as an installed program. If I run the editor manually from its folder location, the program flashes up for a split second and then disappears....................
I can only get the installer that far by using the -i gui option. I have also tried making a batch file with -i gui and running the command prompt as administrator - still no luck
Log file shows (in first log section)
Summary
-------
Installation: Successful with errors.
2126 Successes
1 Warnings
3 NonFatalErrors
0 FatalErrors
(no detail shown about what the errors are though)
In second section
Install Uninstaller: Cisco Unified CCX Editor_1061 (Install All Uninstaller Components)
Status: ERROR
Additional Notes: ERROR - Error writing LaunchAnywhere components (Access Denied)
AND
Set Environment Variable: PATH = C:\Program Files (x86)\wfavvid;C:\Program Files (x86)\wfavvid\lib\;C:\Program Files (x86)\wfavvid\java\bin
Status: WARNING
Additional Notes: WARNING - java.io.IOException: Cannot run program "/usr/bin/sh": CreateProcess error=2, The system cannot find the file specified
Solved! Go to Solution.
10-15-2015 01:18 PM
Hi BT,
I am assuming that you are using Windows 8 and not 9 to start with. If this is the case, then let me tell you it is not supported to install CCX Editor on 8 or 8.1. Please check the compatibility sheet for the same as well:
http://docwiki.cisco.com/wiki/Unified_CCX_Software_Compatibility_Matrix_for_10.5%281%29_SU1
Even if you manage to find a way to get it install somehow, there will be issues post installtion as well and hence you should not waste time on this.
Regards
Deepak