Dear Cisco team,
I want to reset a Cisco 8811 phone to factory defaults and i am doing the following steps but it is not working:
Reset the Phone to the Factory Settings from the Phone Keypad
You can reset the phone to the factory settings. The reset clears all the phone parameters.
Remove power from the phone in one of these ways:
· Unplug the power adapter.
· Unplug the LAN cable.
Wait 5 seconds.
Press and hold # and plug the phone back in.
When the Headset and Speaker buttons are lit, release # and enter the following key sequence:
The light for the Headset button turns off after you press the 1 key. After you enter the key sequence, the Mute button lights.
The phone resets.
Thanks Mohammed but even after doing these steps the phone is again booting up without going to factory defaults.
After i press the keys in sequence then instead of Phone going to Factory Defaults; it again boots up.
You need to provide more information about what you expect to happen, and what is happening.
"It boots up" doesn't explain anything, the phone is supposed to boot up after being reset to default.