Unable to save recording due to SSL certificate errors

[Rodrigo Ruiz Vinchira]

Hi team; 

I have installed on the UCS cluster unity connection Version 8.6 

The problem is when I save a recording for the greeter, not let me upload the file and then display a window for me to accept the SSL certificate, and have accepted the certificate but still not allowed to upload the file; This is the message of unity: 

Unable to save recording due to SSL certificate error in CUCM 8.6 

I found two possible solutions that did not work and they are these: 

1 Error: Unable to save recording due to SSL certificate errors 

problem 

When you save a recording with Cisco Unity Connection 8.5, This Appears error message: 

Unable to save recording due to SSL certificate errors. 
Would you like to accept the SSL certificate for thissession and 
attempt to save recording again 
Solution 

In order to resolve this issue, click Trust the certificate Appears When the certificate warning. 

Then I found this solution but neither worked: 

2. Https://tools.cisco.com/bugsearch/bug/CSCto92753 

Someone who can help me or knows what the problem is? 

Thanks for the space.

[Emmanuel Valdez · Accepted solution]

Hi,

It is a bug with the last release of CUC 8.6, can you confirm your SU please? you can upload the prompt installing the following tool,

- Audio Text Manager.

http://ciscounitytools.com/Applications/CxN/ATM/ATM.html

http://ciscounitytools.com/Applications/CxN/ATM/Help/ConnectionAudiotextManager.htm 
 

If it was useful please rate.

Regards.

[Rodrigo Ruiz Vinchira]

Hi Emmanuel;

Thanks for you help, today i go to install the audiotext manager and see how it works.

Excuseme but i not understand when me questions which is my SU?

As i find in unity?

Thanks and regards.

[Emmanuel Valdez]

Hi Paolo,

The SU is your actual version, you can check it by cli with "show status" or opening the CUC administration page, the last SU for CUC 8.6 had an issue when you want to upload a prompt, I could upload the prompt only with the Audio Text Manager.

If you need anything else please let me know.

Regards.

[Rodrigo Ruiz Vinchira]

Hi Emmanuel;

I could fix the fault with the method you mentioned. 

Sorry to answer now but I was on medical leave. 

Thanks again and good day.

[Emmanuel Valdez]

Hi Paolo,

You´re welcome.

Regards.

[mikeleebrla]

I know this is an old thread, but just in case anyone stumbles onto this, I have always been able to change the Playback and Recording options to "Use Phone" then I would be able to save the new .wav file I uploaded.

[Brian Meade]

It may be due to https://tools.cisco.com/bugsearch/bug/CSCuo66204 depending on your version.