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costaspal
Beginner

Unable to upload new lic files but w/o any error (CUCM 6.1)

Hi there, fellow engineers.

I have a client with a CUCM 6.1(5)SU3 cluster.   Recently they purchased few additional device units so I went through the known procedure and got the lic files.   So-far-so-good.

I tryied to upload them yesterday and even though the upload process does not produce any errors/problems, neither the device unit count changes nor the file - that supposedly was uploaded - appears for viewing in the drop-down list !

As if I never uploaded the file...

OK, one lic file could be corrupt...  Tryied another one and another one, same thing.

I compared the last lic file I had uploaded to the CUCM (couple of years ago), with the current ones looking for possible incompatibilities and to double-check the publisher's MAC.   Everything seems in order.

(Same {5.0} CUCM version, correct MAC, same LicFileVersion, same format in general...)

Has anyone else seen this before ?

Regards

Constantinos

1 ACCEPTED SOLUTION

Accepted Solutions

Hi Pal,

May be you are hitting the bug.

CSCtj31708 Bug Details

Unable to upload licenses with Internet Explorer 6.0/7.0/8.0.
Symptom: Licenses can't get uploaded when Internet Explorer 6.0/7.0/8.0 is used.

Conditions: Fresh Install of 8.5.1.10000-1.

Workaround: use Firefox 3.6.3 to upload the licenses.

regds,

aman

View solution in original post

5 REPLIES 5
Aman Soi
Advisor

Hi,

Which broiwser u are using to upload the lic file?

try using Mozilla firefox?

regds,

aman

Hi Aman.

That's an interesting thought...

I didn't think of it at the time (I am no longer at the client) -- probably because he only had I.E. installed on his PC.

I will give him a call tomorrow to try it himself.

We'll see.

Thanx though.

Constantinos

Hi Pal,

May be you are hitting the bug.

CSCtj31708 Bug Details

Unable to upload licenses with Internet Explorer 6.0/7.0/8.0.
Symptom: Licenses can't get uploaded when Internet Explorer 6.0/7.0/8.0 is used.

Conditions: Fresh Install of 8.5.1.10000-1.

Workaround: use Firefox 3.6.3 to upload the licenses.

regds,

aman

View solution in original post

Deval Tetar
Beginner

Hi,

I have faced same problem while uploading lic files to CUCM 6.1.

It’s the problem with browser it a bug as mentioned by Aman.

I have used Internet Explorer most of the time but after that incident I have stopped and started using Firefox and it work very well

Aman Soi
Advisor

Hi Pal,

Is your problem solved?

regds,

aman

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