Solved: Unable to upload new lic files but w/o any error (CUCM 6.1)

costaspal · ‎06-06-2013

Hi there, fellow engineers.

I have a client with a CUCM 6.1(5)SU3 cluster. Recently they purchased few additional device units so I went through the known procedure and got the lic files. So-far-so-good.

I tryied to upload them yesterday and even though the upload process does not produce any errors/problems, neither the device unit count changes nor the file - that supposedly was uploaded - appears for viewing in the drop-down list !

As if I never uploaded the file...

OK, one lic file could be corrupt... Tryied another one and another one, same thing.

I compared the last lic file I had uploaded to the CUCM (couple of years ago), with the current ones looking for possible incompatibilities and to double-check the publisher's MAC. Everything seems in order.

(Same {5.0} CUCM version, correct MAC, same LicFileVersion, same format in general...)

Has anyone else seen this before ?

Regards

Constantinos

Aman Soi · ‎06-06-2013

Hi Pal,

May be you are hitting the bug.

CSCtj31708 Bug Details

regds,

aman

View solution in original post

Aman Soi · ‎06-06-2013

Hi,

Which broiwser u are using to upload the lic file?

try using Mozilla firefox?

regds,

aman

costaspal · ‎06-06-2013

Hi Aman.

That's an interesting thought...

I didn't think of it at the time (I am no longer at the client) -- probably because he only had I.E. installed on his PC.

I will give him a call tomorrow to try it himself.

We'll see.

Thanx though.

Constantinos

Aman Soi · ‎06-06-2013

Hi Pal,

May be you are hitting the bug.

CSCtj31708 Bug Details

regds,

aman

Deval Tetar · ‎06-06-2013

Hi,

I have faced same problem while uploading lic files to CUCM 6.1.

It’s the problem with browser it a bug as mentioned by Aman.

I have used Internet Explorer most of the time but after that incident I have stopped and started using Firefox and it work very well

Aman Soi · ‎06-13-2013

Hi Pal,

Is your problem solved?

regds,

aman