I'm running a brand-new installation of UCMBE 8 and I want to roll out Phone Designer for some of my users so they can customize their backgrounds. Trouble is, I can't get wallpaper to push out to the phone. I keep getting the message 'Personalization is disabled on the selected device' anytime I try.
I've set Phone Personalization to Enabled on the individual phones, in the Common Phone Profile, and even in the Enterprise Parameters, performing a reset each time. Still, I get that message. Is there something I'm missing in enabling personalization?
Make sure the phone web access is working properly,and your URL Authentication in CM is correct.
But I think,it isn't supported to CM 8.
I don't have EM enabled, and I hate to enable it for the sake of troubleshooting this and run the risk of wasting time troubleshooting any EM-only issues that may come up.
I believe I'll just stick to using TFTP and give up on Phone Designer since it's proving to be more trouble than it's worth. Thanks for your help, though.
Try taking a look at a packet capture to see what is going on. I have this working fine on CUCM 8.0.3. As others have said make sure your authentication URLs have a resolvable name or an IP address from the perspective of your PC. One big change in CUCM 8 is HTTPS by default, that means that depending on how Phone Designer authenticates if it's using HTTPS and TVS (Trust Verification Service) then you have to make sure under system > server, you have an IP address and your TVS service has been restarted since making that change or that the PC and/or the phone can resolve the name. If other services on the phone work that need to authenticate then the phone is already ok (assuming it's a 7941/61/70 or later since 40/60 don't use HTTPS).
We just upgraded to 8.0.3 and getting "An Unkown Error occurred on your Cisco IP Phone" when trying to preview a built-in image on 7945G.
We checked the following and all are good:
- Firmware load is later than 8.4.1
- Personalization is enabled
- UCCM servers are running version later than 6
- UCCM servers are running properly and the network connection status is active
Can you try the following ?
- Populate the "Owner ID" field on the phone admin page
- Enabled "Web Access" on the phone admin page
- Disable and re-enable "Personalization" on the phone admin page
- Restart the Tomcat service in CUCM which hosts the Server side of the Phone Designer.
We, too, were receiving the "personalization disabled" with Phone Designer on our SCCP75.9-0-3S phones running CM 184.108.40.20600-2, with all personalization enabled.
It appears Phone Designer on CM 8.0+ won't work if the CCMCIP Service (in Phone Designer) is set to your Publisher. Please change this to your Subscriber IP address. It worked like a charm, and no, we did not have to downgrade our firmware.