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Beginner

Unable to view Cisco 8811 phone in CUCM cluster domain

I've two CUCM (CUCM1 and CUCM2) with System version: 9.1.2.12901-3 and about 500 phones (79xx) connected to a CUCM and I've no problem with them.

I'v just configured 20 x 8811 phones and register them in two CUCMs.

The latest cop files were installed and a clusterwide reboot but still not resolved my issue!

While the CUCM1 manage correctly the phones, the second CUCM2 get the following error message:

"Unmapped Exception /usr/local/cm/db/xml/xml/Phone_8811_SIP_display_instance.xml (No such file or directory)".

I've attached the show software packages from all CUCM.

Any ideas to resolve issue?

Thanks

Michele

2 ACCEPTED SOLUTIONS

Accepted Solutions
Cisco Employee

Michele, have you installed

Michele, have you installed the latest Device Pack on both the CM servers in order to add support for 8811 phones. If not, then that is something you should be doing first of all since just adding the FW will not help:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix_chapter_00.html#CMDP_RF_C8E075E1_00

Regards

Deepak

Hall of Fame Cisco Employee

A DevPack has to be installed

A DevPack has to be installed in ALL of the servers in the cluster, and a cluster reboot is MANDATORY if you're installing the DevPack to add support for new endpoints.

HTH

java

if this helps, please rate
8 REPLIES 8
Cisco Employee

Michele, have you installed

Michele, have you installed the latest Device Pack on both the CM servers in order to add support for 8811 phones. If not, then that is something you should be doing first of all since just adding the FW will not help:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix_chapter_00.html#CMDP_RF_C8E075E1_00

Regards

Deepak

Highlighted
Beginner

I Deepak,

I Deepak,

I don't installed the Device Pack on both CUCMs. I'll do it, but how is it possible that CUCM1 works find with 8811 phones.

Thanks

Cisco Employee

Hi,

Hi,

can you paste the output of "show version active" from both cluster as the file attached is not very clear.

JB

Beginner

Thank you guys,

Thank you guys,

I veirified that the device pack is installed in CUCM1 and it is not true what I said before.

I hope that the problem will be resolved by installing the Device Pack in the second CUCM.

I'm forced to restart all the CUCMs or just one where I will install the Device pack ?

thanks a lot

Michele.

Cisco Employee

Hi,

Hi,

you can keep the below link for reference

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix_chapter_00.html

Link Summery:

Table 5 Cisco Unified IP Phone 8800 Series

Device Type

Device Release

Unified CM 11.0(1)

Unified CM 10.5(2)

Unified CM Device 9.1(2)

Unified CM Device 8.6(2)

8845

Caveat Resolution

cmterm-devicepack11.0.1

Oct. 2, 2015

cmterm-devicepack10.5.2

Oct. 2, 2015

cmterm-devicepack9.1.2

Oct. 2, 2015

Not Applicable

8845 and 8865

11.0(1)

cmterm-devicepack11.0.1

Jan 7, 2016

cmterm-devicepack10.5.2

Jan 7, 2016

cmterm-devicepack9.1.2

Jan 7, 2016

Not Applicable

10.3(2)

cmterm-devicepack11.0.1

July 30, 2015

cmterm-devicepack10.5.2

Aug 4 , 2015

cmterm-devicepack9.1.2

July 30 , 2015

cmterm-devicepack8.6.2

Aug 4 , 2015

8811, 8841, 8851, 8851NR, and 8861

11.0(1)

cmterm-devicepack11.0.1

Jan 7, 2016

cmterm-devicepack10.5.2

Jan 7, 2016

cmterm-devicepack9.1.2

Jan 7, 2016

Not Applicable

10.3(1)

Native in UCM

cmterm-devicepack10.5.2

May 29, 2015

cmterm-devicepack9.1.2

May 29, 2015

cmterm-devicepack8.6.2

May 29, 2015

Also device pack needs to be installed on all nodes and a cluster reboot is mandate.

HTH

JB

Hall of Fame Cisco Employee

A DevPack has to be installed

A DevPack has to be installed in ALL of the servers in the cluster, and a cluster reboot is MANDATORY if you're installing the DevPack to add support for new endpoints.

HTH

java

if this helps, please rate
Beginner

I've installed in the CUCM2

I've installed in the CUCM2 the same device pack just loaded in the CUCM1 and a restart the CUCM2.

Now CUCM1 work find and it recognize the 8811 phones.

Best Regards.

Michele

Cisco Employee

Hi,

Hi,

normally the error would show if there was an issue with device pack installation on CUCM.

from both Clusters and every node can you provide

"file view install system-history.log"

JB

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