Unassigned Dn showing in Suscriber server

sdasgupta · ‎07-23-2012

Dear all

we have to 2 no CUCM 7.1.3 Server in cluster ,One Pulisher and one subscriber.Recently we are seeing that a mismatch .when we run command from cli prom

show tech routeplan from cucm publisher server showing below

7e69ce39-d6ab-87cc-41ee-33f8fccd1875 7222 NULL NULL Device SEPFCFBFBCBA9BD Appointment

c32fc822-ecb5-ddf4-250d-20e79bb6d4aa 7223 NULL NULL Device SEP3037A617692A APPOINTMENT_2

when run show tech routeplan from cucm suscriber server showing below

7e69ce39-d6ab-87cc-41ee-33f8fccd1875 7222 NULL NULL Device SEPFCFBFBCBA9BD Appointment

6c4c6369-88e9-f545-7ed4-9bcc63274973 7222 NULL NULL Device NULL NULL

c32fc822-ecb5-ddf4-250d-20e79bb6d4aa 7223 NULL NULL Device SEP3037A617692A APPOINTMENT_2

3036a7ee-05e3-1004-a1b9-aefe71da1076 7223 NULL NULL Device NULL NULL

from GUI there is no unassigned no shown in two server

please help me how to remove the two unassigned number from subscriber server that is

6c4c6369-88e9-f545-7ed4-9bcc63274973 7222 NULL NULL Device NULL NULL

3036a7ee-05e3-1004-a1b9-aefe71da1076 7223 NULL NULL Device NULL NULL

Nick Lichatz · ‎07-23-2012

If you are showing this in the SUB and not the PUB, I would look into if your database is replicating properly, if not I would check your NTP and ensure the sub is synced to the PUB and the PUB is synced to a NTP server. you can do a "show ntp status" in CLI to verify

"show dbreplication status" to check replication between your clustered servers

sdasgupta · ‎07-23-2012

There is no shuch command in CLI

show ntp status"

"show dbreplication status"

David Hailey · ‎07-23-2012

The DB replication is a utils command so it would be "utils dbreplication status". You can also use RTMT to look at the DB replication state and counts for both servers using the performance monitor. There are also cluster reports that you can access via the administration pages (reporting tool). There is a DB replication post that gives more information here:

https://supportforums.cisco.com/docs/DOC-13672

For the specific issue that you are describing, you may also find that a controlled reboot of the servers may be a straightforward way to attempt to clear things up.

Hailey

Please rate helpful posts!

Nick Lichatz · ‎07-23-2012

Utils ntp status

Utils dbreplication status

Sorry for the pre coffee post!

I would check to see what is wrong before the reboot, this way you know what the problem is so you can find the solution faster next time and solve the problem, But I also agree that a reboot would most likley fix the issue.

sdasgupta · ‎07-23-2012

Unified CM Database Status

Shows if replication is good or bad.

RTMT Counter Information

All servers have a replication count of 427.

All servers have a good replication status.

View Details

Server	Number of Replicates Created	Replicate_State
172.16.28.10	427	2 - good
172.16.28.11	427	2 - good

Server

cdr list serv

172.16.28.10

SERVER                 ID STATE    STATUS     QUEUE  CONNECTION CHANGED
-----------------------------------------------------------------------
g_tmcpub_ccm7_1_3_30000_1    2 Active   Local           0                
g_tmcsub_ccm7_1_3_30000_1    4 Active   Connected       0 Jul 21 17:09:30

172.16.28.11

SERVER                 ID STATE    STATUS     QUEUE  CONNECTION CHANGED
-----------------------------------------------------------------------
g_tmcpub_ccm7_1_3_30000_1    2 Active   Connected  38748852 Jul 21 17:09:30
g_tmcsub_ccm7_1_3_30000_1    4 Active   Local           0

admin:utils ntp status
ntpd (pid 6800) is running...

     remote           refid      st t when poll reach   delay   offset jitter
==============================================================================
127.127.1.0     LOCAL(0)        10 l   20   64 377    0.000    0.000   0.004
*172.30.28.10    172.18.18.2      2 u   27   64 377    0.165   -0.023   0.005

synchronised to NTP server (172.30.28.10) at stratum 3
time correct to within 55 ms
polling server every 64 s

Current time in UTC is : Mon Jul 23 16:50:06 UTC 2012
Current time in Asia/Kolkata is : Mon Jul 23 22:20:06 IST 2012

Nick Lichatz · ‎07-23-2012

I would like to know what the original post is affecting in your enviroment.

sdasgupta · ‎07-24-2012

yes

ther is Configuration to all call forward to a ext Like 6XXX

and now all call forward to that ext

but in phone configuration there is no Call Forward

i thik form Unassigned Dn Active an call forward to that ext