Unified communications manager business edition beep on transfer

[Niels Kaae]

Hi

I have CUCM-BE with Unity connection (Standard) ver.8.5.1.10000-26.

Main number is answered by Unity and transferred to a hunt group. When the call is transferred you hear three beeps. I have configured a MOH on the Device Pool where the Voicemail port are. I would like to get rid of the beeps and only hear the MOH from the call manager.

Any one??

[acampbell]

Hi,

I think you need to make sure that the  Incoming Gateway has access to the MOH

HTH

Alex

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[Niels Kaae]

Gateway is MGCP gateway and should have the right config.

ccm-manager mgcp

no ccm-manager fax protocol cisco

ccm-manager music-on-hold

ccm-manager config server 10.45.0.10 

ccm-manager config

!

mgcp

mgcp call-agent CUCM 2427 service-type mgcp version 0.1

mgcp dtmf-relay voip codec all mode cisco

mgcp rtp unreachable timeout 1000 action notify

mgcp modem passthrough voip mode nse

mgcp package-capability rtp-package

mgcp package-capability sst-package

mgcp package-capability pre-package

no mgcp package-capability res-package

no mgcp timer receive-rtcp

mgcp sdp simple

mgcp fax t38 inhibit

!

mgcp profile default

[acampbell]

Hi,

What about the gateway config in CUCM

You need to make sure that it has access to the MOH server via the MRGL in the device pool.

HTH

Alex

[Rob Huffman]

Hi Niels,

Just to add one other thing to the great ideas from Alex (+5"A"!)

I believe the MOH relationship for the CUC ports is actually built via the Common Device Configuration

settings that are applied to the individual CUC Voicemail ports (via CUCM). Have a look at what the

ports are using in CUCM and either adjust the MOH references or build a new

Common Device Configuration profile that uses the proper MOH and reconfig the ports

accordingly.

Cheers!

Rob

[Robert Thomas]

There's a relatively new bug ID that has been causing this type of problems on PSTN calls with H323 GW and IOS 15

Is the problem only MOH when doing the transfer?

What happens if you call from an internal IP Phone to the same Translation pattern going to Unity, leaving the Gw out of the picture?

Do you have problems with MOH for any other PSTN calls?

[Niels Kaae]

It is actually very simple and very strange. I have two translation patterns that translate the main number to a hunt pilot that uses a set if voicemail ports to call a call handler in Unity. Both number is doing the same set of port, same set of ccs and pt, same MRGL. One call handler delives a wellcome message and sends the call back to a switch board system the other is a IVR asking for caller input press 1, press 2 etc.

The forwarder to switchboard forward and when testing i can get it to play MOH

The IVR plays three beeps on transfer nevermind what i do. I have even change it to forward to the switch board system i still plays. I makes no difference.

I get the excact same issue whether i dial internally or externally through the gateway. So the gateway is not the issue.

The issue is in UNITY and the way it uses MOH on the cucm.