09-17-2019 07:19 AM
I have dial by name enabled, our CEO is listed in the directory but I want the calls to go to his administrative assistant's extension.
Any ideas on how to make that happen?
Solved! Go to Solution.
09-17-2019 11:12 AM
Ryan,
That's an interesting one. I assume you want some calls getting through to the CEO via the directory, but you don't want every Tom, **bleep**, and Harry being able to call him/her. Try the alternate name feature under edit user basics in CUC and use the assistant's name, then test. That should only affect the voice dialing, but I have never used it personally. Test first.
09-17-2019 11:12 AM
Ryan,
That's an interesting one. I assume you want some calls getting through to the CEO via the directory, but you don't want every Tom, **bleep**, and Harry being able to call him/her. Try the alternate name feature under edit user basics in CUC and use the assistant's name, then test. That should only affect the voice dialing, but I have never used it personally. Test first.
10-16-2019 06:55 AM
That worked good enough. When the caller says the name of our CEO the system comes back with the assistant's name. Not perfect but it'll work.
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