Unity 9.x - Dial by name

[Ayaz Khan]

Hello,

I have a couple of users that are not working when trying to dial by name, I.e James Blair.  The system asks for the name of the person you are trying to reach, it works for Linda Lee just fine.

Does anyone know where the name is pulled from?   I also tried playing around with alternate names, no luck.   If anyone has encountered this issue before or have any troubleshooting steps, please let me know. 

Thanks,

AK

[Aaron Harrison · Accepted solution]

Has this user completed the sign up process?

Aaron

[Ayaz Khan]

Do you mean the self enrolement.  It is possible that it was unchecked to begin with.

AK