Unity Call Handler/Call Manager configuration

[Ellen McFarland]

Setup a Call Handler in Unity with an Auto Attendant (enter 4-digit extension or hold for next available representative) and then release to switch using extension 8810 (**8810).  Need to change the skill name to queue the call to (from Grandview_Insurance to Grandview_Virtual), however, test calls always queue to old skill name.  Is there somewhere in Unity or Call Manager to designate the new skill name?

[Aeby Vinod]

What is 8810 is that a hunt pilot or does it froward to a CCX trigger? If it's CCX the agent selection based on skills would be determined/configured there.

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Regards,
Aeby