Unity CallHandler

[live_dev1]

Hi All,

Can some one tell me the Callhandler configuration step by step in Unity 5.0 ?

Thanks

[David Hailey]

Your configuration options and steps would be based solely on what you need a particular Call Handler to do.  It's important to define the requirements and understand the options available in Unity.  Here is a link to provide more information for you regarding Call Handlers on Unity 5.x.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/administration/guide/ex/5xcusag040e.html

Hailey

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[Jonathan Schulenberg]

You need to ask a more specific question. There are dozens of ways to configure call handlers and string them together. Each depends on what you want to accomplish. It's not really feasible to hold your hand through a process with this many variables.

Here's the product documentation on the subject: http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/administration/guide/ex/5xcusag040e.html

You may also want to try out the Audiotext Manager tool. If you're not already familiar with call handlers this may make your learning curve shorter.

[live_dev1]

Thanks for giving your valuable time. Here is the scenario:

I have 20 users, divided into four teams (like 1. Sales, 2. finance, 3. IT Support,             4. Helpdesk). Each team has 5 users.

I want to create 1 pilot number (suppose its 4321) on which customer will call.

After that the call should go to unity so that they can hear the greeting like Press 1 for sales Press 2 for finance………

Hope this is understandable.

THANKS for your support.

[David Hailey]

Here is some basic instruction but you still need to read the links provided earlier.

Create a CTI Route Point in CUCM and add the DN x4321 to the device configuration w/correct VM profile and CFwdAll to VM flag checked.

Create a "Main Menu" CH in Unity. The extension assigned to it will be 4321 (i.e., your "pilot" number).

Create a CH for each department - "Sales", "Finance", "IT Support", etc.

In the "Main Menu" CH, set the caller input options to route 1, 2, 3, 4, etc to a CH and specify the appropriate department CH you created for each.

On each department CH, set the caller input options to route to the subscribers (i.e., the individual department employees). You will want to "Attempt transfer for" as the input option. Give each an extension (can be bogus) that will be used for accessing via Greetings Administrator to record prompts.

For each subscriber you will transfer to, ensure that the transfer option on the mailbox is set to "Ring this extension" as opposed to "Send to greeting".

You will need to set up a pilot number for Greetings Administrator and specify CH owners for each CH so that you or an admin can access the CH's via CUGA and record the appropriate prompts.

Hailey

Please rate helpful posts!

[live_dev1]

Hi David, Thank you so much for reply. Let me try .....

[Rob Huffman]

Hailey,

I thought that was a great answer! Very worthy of a nice +5

Cheers!

Rob

[David Hailey]

Thanks, Rob. I thought it was pretty inclusive. However, as you know, Call Handlers aren't always laid out too well without full detail and specifics.

Thx for the shout out!

Hailey