I am currenty using Unity Con 8, call handler for Auto attendart. And I want now to after the greeting is finished (just one time), It rings to the operator extension.
I already see many options after call greeting (the standart greeting). But it does not place a option for transfer to extension. However I can tranfer to an extension using the "Caller Input" menu, a user could press 0 to operator, but the administrator does not want this way, insteado he want that after hearing ont time the strandart greeting it tranfer to the operator extension.
If the operator has a Mailbox, you can do send to User with Mailbox. If not, you can create a new auto-attendant with transfer rules set to transfer to the operator's extension. You will then attempt transfer to that new auto attendant for the after greeting option.
here the solution. On VBA Code add PtrSafe after the Declare statements, *** TIP: Save file as .XLT 32Bit Config - VBA64Bit Config - VBAPrivate Declare Function SHBrowseForFolder _Lib "shell32" _( _lpbi As BrowseInfo _) _As...
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