cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
348
Views
0
Helpful
2
Replies

Unity Conn, Personal Key Assignmnet

Neal haas
Participant
Participant

In unity Conn is it possible for a

End User Voice mail box to add a Key assignment. so if I created my voice mail messge and in the end said "press 1 to contact the front desk". Is this possible and what is this called so I can find it.

Thank you.

1 Accepted Solution

Accepted Solutions

David Hailey
Advisor
Advisor

Yes, it is possible and quite simple to set up.  Just remember, the user has to announce the option so the caller knows about it.  Go to the User > Edit > Caller Input.  From there, you choose the digits that are options and set the transfer option for when that key is pressed.

It's called Caller Input options in CUC.

Hailey

Please rate helpful posts!

View solution in original post

2 Replies 2

David Hailey
Advisor
Advisor

Yes, it is possible and quite simple to set up.  Just remember, the user has to announce the option so the caller knows about it.  Go to the User > Edit > Caller Input.  From there, you choose the digits that are options and set the transfer option for when that key is pressed.

It's called Caller Input options in CUC.

Hailey

Please rate helpful posts!

Yes, that is it. I am blind as a bat today. I think its going to be a long one.

Thanks

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers