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Replies

Unity conn ver 9.1 greeting issue

Yazen Alaa
Level 1
Level 1

Hi

I did migration for unity from 1.x to 9.x , and the backup it is done by cobra tool and successfully  but still the ELM license steps are not done at enterprise manager

my question is :

- when i go to system call handlers > greeting (english or arabic ...) > standard> i cant play or record the wav file , it is hidden (please see the attached files)

Do you think this problem from ELM license is not done ?

i tried in chrome browers and firefox and internet expolere but the same problem it is hidden button so i cant make play or record or upload wav files

how to solve this issue ?

1 Accepted Solution

Accepted Solutions

Rob Huffman
Hall of Fame
Hall of Fame

Hi there,

Here are the listed bug conditions;

Conditions:

PC running Mozilla or Internet Explorer browser with JRE 7 (1.7.x)

So, you'll need to downgrade as nicely suggested by Yosh & Chris

Just search for;

"download java jre 6"

in your favourite search engine.

Cheers!

Rob

"Hours are like diamonds, don't let them waste
Time waits for no one, no favors has he" 

- Stones

View solution in original post

14 Replies 14

Yazen Alaa
Level 1
Level 1

Any updates plz ?

Chris Deren
Hall of Fame
Hall of Fame

It does not look like the greeting is enabled to play personal recorded greeting, can you check that to see if that helps?

Check "greeting enabled with not end date" and "my personal recording" radio buttons.

Check Usually this type of issue is a java issue, but I don't know if license would prevent it.

Chris

I agree with Chris this is usually a Java issue. You can try updating your Java and or using a different explorer.

Regards,

Yosh

HTH Regards, Yosh

regardin the java version :

version 7 update 17 (build 1.7.0) , i updated before two days

Rob Huffman
Hall of Fame
Hall of Fame

Hi there,

I agree with Chris and Yosh here (+5 folks )

There is also this bug related to Java;

CSCuf51788 - Media Master Popups do not work with JRE 7 and Mozilla / IE

Description

Symptom:
When  recording  greeting or voice name using Cisco Unity Connection  Administration, on  the User Basics page, the Media Master Applet loads  to record a greeting  or user's voice name.
When choosing the Help  -> About Media  Master or Options -> Playback & Recording the  resulting Pop-up  window does not appear as expected.
Conditions:
PC running Mozilla or Internet Explorer browser with JRE 7 (1.7.x)
Unity Connection Administration running on versions 8.6(2) or 9.1(1).
Workaround:
If Java Runtime Environment 6, this pop-up will open as expected.

Details

First Found in:                          (2)

9.1(0.1),8.6(2)

Status:

Open

Last Modified:

Mar 21,2013

Product:

Cisco Unity Connection

Platform:

Dependent

Severity:

3 - moderate

Cheers!

Rob

"Hours are like diamonds, don't let them waste
Time waits for no one, no favors has he" 

- Stones

Hi rob

thanks for your reply

i tried in Inter explorer and chromo and Firefox , but all the same problem

regarding Workaround , it is not cleared for me , what i will do exactly to solve this issue plz ?

thanks

Go to www.java.com and update your flash player.

Regards,

Yosh

HTH Regards, Yosh

Dear Rob

regardin the java version in my laptop is  :

version 7 update 17 (build 1.7.0) , i updated before two days

Have you tried from a different pc or laptop to rule out any java security policies.

Regards,

Yosh

HTH Regards, Yosh

Unity Connection does not work with Java 7, you will need to downgrade to Java 6 for it to work, no way around it as far as I know.

HTH,

Chris

Rob Huffman
Hall of Fame
Hall of Fame

Hi there,

Here are the listed bug conditions;

Conditions:

PC running Mozilla or Internet Explorer browser with JRE 7 (1.7.x)

So, you'll need to downgrade as nicely suggested by Yosh & Chris

Just search for;

"download java jre 6"

in your favourite search engine.

Cheers!

Rob

"Hours are like diamonds, don't let them waste
Time waits for no one, no favors has he" 

- Stones

Dear Rob

i attached some files

i did downgrade to ver 6 but still the same problem

and i when i go to the greeting > enaglish/arabic> i can play or record or upload file

but i go greeting> englishor arabic > standard > the button it is hidden

what you think the problem ?

Hi Rob

Any updates plz ?

thanks

Rob Huffman
Hall of Fame
Hall of Fame

Hi there,

Sorry my friend but I'm running out of ideas here Did you

ever load the license files in ELM? There may be some restriction

that you are hitting in "Demo" mode.

Also, it may be time to open a TAC case if this is a production build.

You can open TAC Cases via CSC if you are the person who started the thread

Open Service Request Within A Discussion FAQ

VERSION 6                  https://supportforums.cisco.com/docs/DOC-13613/diff?secondVersionNumber=6

1)      What is the difference between creating a service request from within CSC vs. Cisco Support?

2)      When can I open a Service Request from a discussion?

3)      Why can’t I submit a service request on my non-English local community site?

4)      Are there any future enhancements planned for this new capability?

5)      Will an answer to my service request appear in my original discussion thread?

6)      Am I the only one that can open a service request?

7)      Can I attach files to my service request?

8)      How may I provide feedback for this new capability?

Introduction

Cisco  Support Community (CSC) users will now have the capability to open a  Service Request (SR) from within CSC Discussions. This will provide a  more user friendly experience along with ability to have all the context  of a discussion thread tagged to your SR and available to TAC  Engineers. This will enable a more efficient and thorough resolution to  your service request.

#1)      What is the difference between creating a SR from within CSC vs. Cisco Support?

By  opening a SR from a CSC discussion, you ensure that a TAC engineer will  have easy access to the corresponding discussion which will accelerate  the resolution of the issue.

#2)      When can I open a Service Request from within a discussion?

Provided  you are logged in to CSC and have a support contract with Cisco, you  will be able to open a SR from within a discussion that you have  created. Click on the “Open Service Request” link located within the  “Actions” widget on the right sight of the screen. A separate window  will be launched from your browser opening the Service Request UI.  Please refer to the Cisco Support page here to help answer any questions you may have on using the TAC Service Request Tool to open a SR.

#3)      Why can’t I submit a service request on my non-English local community site?

For the initial phase, this feature is only being offered to the English community.

#4)      Are there any future enhancements planned for this new capability?

Yes,  there are plans to add capabilities and features in future phases and  will be based primarily on customer feedback received about the initial  phase.

#5)      Will a resolution to my service request appear in my original discussion thread?

A  resolution may be posted to the discussion provided a resolution was  found and the service request was closed. You will also receive case  resolution notifications via email.

#6)      Am I the only one that can open a service request?

Yes,  only the original author of a discussion thread may open a service  request. That user must be a non-guest user and must also be logged in  to CSC.

#7)      Can I attach files to my service request?

Yes, please refer to http://www.cisco.com/web/tsweb/tsrt/create-help.html

#8)     How may I provide feedback on this new capability?

Please feel free to provide feedback regarding this new capability.

https://supportforums.cisco.com/docs/DOC-13613

Cheers!

Rob

"Hours are like diamonds, don't let them waste
Time waits for no one, no favors has he" 

- Stones

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