Unity conn ver 9.1 greeting issue

[Yazen Alaa]

Hi

I did migration for unity from 1.x to 9.x , and the backup it is done by cobra tool and successfully  but still the ELM license steps are not done at enterprise manager

my question is :

- when i go to system call handlers > greeting (english or arabic ...) > standard> i cant play or record the wav file , it is hidden (please see the attached files)

Do you think this problem from ELM license is not done ?

i tried in chrome browers and firefox and internet expolere but the same problem it is hidden button so i cant make play or record or upload wav files

how to solve this issue ?

[Yazen Alaa]

Any updates plz ?

[Chris Deren]

It does not look like the greeting is enabled to play personal recorded greeting, can you check that to see if that helps?

Check "greeting enabled with not end date" and "my personal recording" radio buttons.

Check Usually this type of issue is a java issue, but I don't know if license would prevent it.

Chris

[yahsiel2004]

I agree with Chris this is usually a Java issue. You can try updating your Java and or using a different explorer.

Regards,

Yosh

[Yazen Alaa]

regardin the java version :

version 7 update 17 (build 1.7.0) , i updated before two days

[Rob Huffman]

Hi there,

I agree with Chris and Yosh here (+5 folks )

There is also this bug related to Java;

CSCuf51788 - Media Master Popups do not work with JRE 7 and Mozilla / IE

Description

Symptom:
When  recording  greeting or voice name using Cisco Unity Connection  Administration, on  the User Basics page, the Media Master Applet loads  to record a greeting  or user's voice name.
When choosing the Help  -> About Media  Master or Options -> Playback & Recording the  resulting Pop-up  window does not appear as expected.
Conditions:
PC running Mozilla or Internet Explorer browser with JRE 7 (1.7.x)
Unity Connection Administration running on versions 8.6(2) or 9.1(1).
Workaround:
If Java Runtime Environment 6, this pop-up will open as expected.

Details

First Found in:                          (2)

9.1(0.1),8.6(2)

Status:

Open

Last Modified:

Mar 21,2013

Product:

Cisco Unity Connection

Platform:

Dependent

Severity:

3 - moderate

Cheers!

Rob

"Hours are like diamonds, don't let them waste
Time waits for no one, no favors has he" 

- Stones

[Yazen Alaa]

Hi rob

thanks for your reply

i tried in Inter explorer and chromo and Firefox , but all the same problem

regarding Workaround , it is not cleared for me , what i will do exactly to solve this issue plz ?

thanks

[yahsiel2004]

Go to www.java.com and update your flash player.

Regards,

Yosh

[Yazen Alaa]

Dear Rob

regardin the java version in my laptop is  :

version 7 update 17 (build 1.7.0) , i updated before two days

[yahsiel2004]

Have you tried from a different pc or laptop to rule out any java security policies.

Regards,

Yosh

[Chris Deren]

Unity Connection does not work with Java 7, you will need to downgrade to Java 6 for it to work, no way around it as far as I know.

HTH,

Chris

[Rob Huffman · Accepted solution]

Hi there,

Here are the listed bug conditions;

Conditions:

PC running Mozilla or Internet Explorer browser with JRE 7 (1.7.x)

So, you'll need to downgrade as nicely suggested by Yosh & Chris

Just search for;

"download java jre 6"

in your favourite search engine.

Cheers!

Rob

"Hours are like diamonds, don't let them waste
Time waits for no one, no favors has he" 

- Stones

[Yazen Alaa]

Dear Rob

i attached some files

i did downgrade to ver 6 but still the same problem

and i when i go to the greeting > enaglish/arabic> i can play or record or upload file

but i go greeting> englishor arabic > standard > the button it is hidden

what you think the problem ?

[Yazen Alaa]

Hi Rob

Any updates plz ?

thanks