I am running CUC Version 8.5.1ES16.11900-16. My users mailboxes are now filling up because Unity Connection has stopped deleting deleted messages. I have check and changed the Message Aging Policy to permanently deleting messages in the deleted Items folder to 1 day and still having the issue.I have confirmed the issue by leaving then deleting a message to myself and it has been a week and it still is there.
Does anyone have any ideas on what I could check or further troubleshooting I could do.
All users have the default policy and I modified that policy. I even tried to create a new policy and applied it to my mailbox with the same result.
I have not tried rebooting, I can try that. May I ask what version you had the issue on?
We have just started experiencing this same problem, Unity Connection version 8.5.1ES47.12900-47. Wondering if the reboot worked and/or what resolved the issue?
Just wondering if you had seen this bug? It looks like 95 TAC cases related to this
CSCtr43597 - UC 8.5 / 8.6.1 Message Aging Does Not Work
UC 8.5 / 8.6.1 message aging policy set to purge deleted messages after one day
and it does not purge messages.
The root cause is known:
If the difference between the MessageModificationtime+DeleteAgingRuleNumDay and
the SystemCurrentTime is more than 99 days, the exception" Overflow occurred
on a datetime or interval operation" is thrown by Informix as part of SELECT
query on VIEW vw_MessageAging.
And the MessageAging procedure is aborted.
Contact Cisco TAC for workaround
Cisco Unity Connection
3 - moderate
"go easy...step lightly...stay free "
- The Clash
Thanks Rob -
I've been searching for anything related to this. We've been on this version for almost 2 years.The problem only started in the last few month's - and it doesn't seem to affect all users, which has made it difficult to isolate. I have tried everything that's been mentioned, yet still have the issue periodically.
I'll contact TAC - Thanks so much.