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Beginner

Unity Connection 8.5.1 not deleting deleted messages

I am running CUC Version 8.5.1ES16.11900-16. My users mailboxes are now filling up because Unity Connection has stopped deleting deleted messages. I have check and changed the Message Aging Policy to permanently deleting messages in the deleted Items folder to 1 day and still having the issue.I have confirmed the issue by leaving then deleting a message to myself and it has been a week and it still is there.

Does anyone have any ideas on what I could check or further troubleshooting I could do.

Bill

7 REPLIES 7
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Rising star

Re: Unity Connection 8.5.1 not deleting deleted messages

Stupid question. Is the appropriate Message Aging Policy selected under User's Mailbox settings?

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Rising star

Re: Unity Connection 8.5.1 not deleting deleted messages

Also have you rebooted your CUC server(s). We've seen the same issue resolved after a reboot.

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Beginner

Re: Unity Connection 8.5.1 not deleting deleted messages

All users have the default policy and I modified that policy. I even tried to create a new policy and applied it to my mailbox with the same result.

I have not tried rebooting, I can try that. May I ask what version you had the issue on?

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Rising star

Re: Unity Connection 8.5.1 not deleting deleted messages

I believe it was also on 8.5.

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Beginner

Unity Connection 8.5.1 not deleting deleted messages

We have just started experiencing this same problem, Unity Connection version 8.5.1ES47.12900-47.  Wondering if the reboot worked and/or what resolved the issue?

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Hall of Fame Community Legend

Unity Connection 8.5.1 not deleting deleted messages

Hi Cheryl,

Just wondering if you had seen this bug? It looks like 95 TAC cases related to this

issue;

CSCtr43597 - UC 8.5 / 8.6.1 Message Aging Does Not Work

Description

Symptom:
UC 8.5 / 8.6.1 message aging policy set to purge deleted messages after one day
and it does not purge messages.
Conditions:
The root cause is known:
If the difference between the MessageModificationtime+DeleteAgingRuleNumDay and
the SystemCurrentTime is more than 99 days,  the exception" Overflow occurred
on a datetime or interval operation"  is thrown by Informix as part of SELECT
query on VIEW vw_MessageAging.
And the MessageAging procedure is aborted.
Workaround:
Contact Cisco TAC for workaround

Details

First Found in:                          (1)

8.5

Status:

Fixed

Last Modified:

May 29,2013

Fixed in:                          (7)

8.6(2.10000.30),8.6(1.98000.53),8.6(1.98000.126)

8.6(1.64),8.5(1.13031.1),8.5(1)ES56,1.0(0.98000.42)

Product:

Cisco Unity Connection

Platform:

Dependent

Severity:

3 - moderate

Cheers!

Rob

"go easy...step lightly...stay free " 

- The Clash

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Beginner

Unity Connection 8.5.1 not deleting deleted messages

Thanks Rob -

I've been searching for anything related to this. We've been on this version for almost 2 years.The problem only started in the last few month's - and it doesn't seem to affect all users, which has made it difficult to isolate. I have tried everything that's been mentioned, yet still have the issue periodically.

I'll contact TAC - Thanks so much.