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Unity Connection 8.5 - Cannot delete user template

Andy Backus
Beginner
Beginner

A new user template 'base-voicemailusertemplate' was created based on the default 'voicemailusertemplate' (it looks like these are now coupled via a pointer, if I select the default one, it's alias is the same name as the new custom one I created). Both of these user templates have the selection check box greyed out. 

How can I delete the new one that I created?

I cannot find anything in the support community or the bug tool kit on this.

Unity Connection version 8.5.1.10000-206

Thanks

Andy

2 REPLIES 2

Andy Backus
Beginner
Beginner

TAC Resolved:

Known issue in 8.6, not seen in 8.5 until this case.  Newly created template based on default created a new alias that simply referenced the default object id.  Result, any change to either changed both.  TAC ran CLI instruction to delete alias and NOT object id.

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend

Hi Andy,

Thanks for posting back with your results here +5

This type of kind follow-up will always help someone else down the road

Good stuff!

Cheers!

Rob

PS: is there any Bug ID for this?

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