Unity Connection 8x

[Kyle Albasha]

how do you setup a different  caller input for business hours vs closed on a system call handlers? 

Unnity connection 8X

[Amine Nouasri]

You would have to send the call to a different Call Handler when it's matching the closed hours and configure the caller input there.

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[Kyle Albasha]

how could i do that? . my current config is as follow

system call handlers for main menu with time of day schedule set

greeting standard with options 1,2,3 ,4

cloes greeting with option 1 only

how do i send the call during close hour to different ch

[Amine Nouasri · Accepted solution]

On your Call Handler - Closed Greeting, configure After Greeting action to select Call Handler <New closed Call Handler> with option Go Directly to greetings. Then configure the caller inputs on the newly Call Handler created.