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Unity Connection 9.1.1 - "Spell last & first name then press #" intead of Personnal greetings

Mael BOURGET
Level 1
Level 1

Hi,

I'm facing a strange issue. When I call a dn forwarded to the voicemail, I always get the "Spell last & first name then press #" instead of the personnal greeting of the voicemail.

I've checked the Opening Greeting Call handler, the direct routing rule, and everything seems to be well configured.

I've taken a trace of the call, and caller IDs are correct :

16:56:28.774 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,51=[16:56:24.148 tid=0x234D 'rx> StationCallInfoV2Message (120 bytes) lineInstance=1 callReference=45358387 callType=3=TsForwardCall originalCdpnRedirectReason=2=RfrCallFwdRNA lastRedirectingReason=2=RfrCallFwdRNA callInstance=1 callSecurityStatus=0=CallSecurityStatusUnknown partyPIRestrictionBits=0 callingParty="00231353065" AlternateCallingParty="00231353065" calledParty="70000" originalCalledParty="37259" lastRedirectingParty="37259" cgpnVoiceMailbox="" cdpnVoiceMailbox="" originalCdpnVoiceMailbox="" lastRedirectingVoiceMailbox="" callingPartyName="" calledPartyName="MEVO" originalCalledPartyName="Chuck NORRIS" lastRedirectingPartyName="Chuck NORRIS"']
16:56:28.774 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,52=[16:56:24.160 tid=0x6085 'Answer ']
16:56:28.774 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,53=[16:56:24.160 tid=0x6085 'State <Wait For Answer Requested>-><Answer Requested>']
16:56:28.774 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,54=[16:56:24.160 tid=0x6085 'Advance state <Wait For Answer Requested>-><Answer Requested>']
16:56:28.774 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,55=[16:56:24.160 tid=0x6085 'tx> StationOffHookMessage (4 bytes) no data']
16:56:28.774 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,56=[16:56:24.160 tid=0x6085 'State <Answer Requested>-><Wait For Connect>']
16:56:28.774 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,57=[16:56:24.160 tid=0x6085 'Advance state <Answer Requested>-><Wait For Connect>']
16:56:28.774 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,58=[16:56:24.160 tid=0x234D 'rx> StationSetLampMessage (16 bytes) stimulus=9=SsLine stimulusInstance=1 lampMode=5=StationLampBlink']
16:56:28.774 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,59=[16:56:24.160 tid=0x234D 'rx> StationSetRingerMessage (20 bytes) ringMode=3=StationOutsideRing ringDuration=1=StationNormalRing lineInstance=1 callReference=45358387']
16:56:28.774 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,60=[16:56:24.160 tid=0x234B 'rx> StationSetRingerMessage (20 bytes) ringMode=1=StationRingOff ringDuration=1=StationNormalRing lineInstance=0 callReference=0']
16:56:28.774 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,61=[16:56:24.160 tid=0x234B 'rx> StationSetSpeakerModeMessage (8 bytes) speakerMode=1=StationSpeakerOn']
16:56:28.774 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,62=[16:56:24.160 tid=0x234E 'rx> StationSetLampMessage (16 bytes) stimulus=9=SsLine stimulusInstance=1 lampMode=2=StationLampOn']
16:56:28.774 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,63=[16:56:24.160 tid=0x6A28 'rx> StationCallStateMessage (28 bytes) callState=1=TsOffHook lineInstance=1 callReference=45358387 privacy=0=PrivacyNone precedence=[precedenceLv=4 precedenceDm=0]']
16:56:28.774 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,64=[16:56:24.160 tid=0x6A29 'rx> StationActivateCallPlaneMessage (8 bytes) lineInstance=1']
16:56:28.774 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,65=[16:56:24.160 tid=0x6050 'rx> StationSetRingerMessage (20 bytes) ringMode=1=StationRingOff ringDuration=1=StationNormalRing lineInstance=1 callReference=45358387']
16:56:28.774 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,66=[16:56:24.164 tid=0x1DB2 'rx> StationStopToneMessage (16 bytes) lineInstance=1 callReference=45358387']
16:56:28.774 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,67=[16:56:24.164 tid=0x234C 'rx> StationCallStateMessage (28 bytes) callState=5=TsConnected lineInstance=1 callReference=45358387 privacy=0=PrivacyNone precedence=[precedenceLv=4 precedenceDm=0]']
16:56:28.774 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,68=[16:56:24.164 tid=0x234C 'rx> StationSelectSoftKeysMessage (20 bytes) instance=1 reference=45358387 softKeySetIndex=1 validKeyMask=4294901759']
16:56:28.774 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,69=[16:56:24.164 tid=0x74F9 'rx> StationDisplayPromptStatusV2Message (28 bytes) timeOutValue=0 lineInstance=1 callReference=45358387 promptStatus="Connected"']
16:56:28.774 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,70=[16:56:24.165 tid=0x3AC6 'rx> StationCallInfoV2Message (120 bytes) lineInstance=1 callReference=45358387 callType=1=TsInBoundCall originalCdpnRedirectReason=2=RfrCallFwdRNA lastRedirectingReason=2=RfrCallFwdRNA callInstance=1 callSecurityStatus=1=CallSecurityStatusNotAuthenticated partyPIRestrictionBits=0 callingParty="00231353065" AlternateCallingParty="00231353065" calledParty="70000" originalCalledParty="37259" lastRedirectingParty="37259" cgpnVoiceMailbox="" cdpnVoiceMailbox="" originalCdpnVoiceMailbox="" lastRedirectingVoiceMailbox="" callingPartyName="" calledPartyName="MEVO" originalCalledPartyName="CHuck NORRIS" lastRedirectingPartyName="Chuck NORRIS"']
16:56:28.774 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,71=[16:56:24.166 tid=0x234D 'rx> StationStopToneMessage (16 bytes) lineInstance=1 callReference=45358387']
16:56:28.774 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,72=[16:56:24.166 tid=0x234B 'rx> StationOpenReceiveChannelMessage (136 bytes) conferenceID=45358387 passThruPartyID=33665360 millisecondPacketSize=20 compressionType=11=Media_Payload_G729 qualifierIn=[ecValue=0=Media_EchoCancellation_Off codecParamsUnion.g723BitRate=0] callReference=45358387 mRxMediaEncryptionKeyInfo.algorithmID=0=NO_ENCRYPTION mRxMediaEncryptionKeyInfo.keylen=0 mRxMediaEncryptionKeyInfo.saltlen=0 keyData=<not shown> mRxMediaEncryptionKeyInfo.isMKIPresent=0 mRxMediaEncryptionKeyInfo.keyDerivationRate=0 streamPassThroughID=0 associatedStreamID=0 RFC2833PayloadType=0 dtmfType=10 mixingMode=0 partyDirection=0 sourceIpAddr.ipAddrType=0=Ipv4 sourceIpAddr.stationIpAddr=192.168.80.251 sourcePortNumber=30680 requestedIpAddrType=0=ModeIpv4 <4 bytes not parsed>']
16:56:28.774 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,73=[16:56:24.181 tid=0x234B 'tx> StationOpenReceiveChannelAckMessage (36 bytes) orcStatus=0=orcOk ipAddr.ipAddrType=0=Ipv4 ipAddr.stationIpAddr=10.8.52.193 portNumber=18344 passThruPartyID=33665360']
16:56:28.774 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,74=[16:56:24.181 tid=0x234B 'rx> StationStartMediaTransmissionMessage (136 bytes) conferenceID=45358387 passThruPartyID=33665360 remoteIpAddr.ipAddrType=0=Ipv4 remoteIpAddr.stationIpAddr=192.168.80.251 remotePortNumber=30680 millisecondPacketSize=20 compressionType=11=Media_Payload_G729 qualifierOut=[precedenceValue=184 ssValue=0=Media_SilenceSuppression_Off maxFramesPerPacket=0 codecParamsUnion.g723BitRate=0] callReference=45358387 mTxMediaEncryptionKeyInfo.algorithmID=0=NO_ENCRYPTION mTxMediaEncryptionKeyInfo.keylen=0 mTxMediaEncryptionKeyInfo.saltlen=0 keyData=<not shown> mTxMediaEncryptionKeyInfo.isMKIPresent=0 mTxMediaEncryptionKeyInfo.keyDerivationRate=0 streamPassThroughID=0 associatedStreamID=0 RFC2833PayloadType=0']
16:56:28.774 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,75=[16:56:24.181 tid=0x234B 'Advance state <Wait For Connect>-><Connected>']
16:56:28.774 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,76=[16:56:24.212 tid=0x234B 'Media start transmit bIPV6=false RemoteAudioIPv4=251.80.168.192 lRemotePort=30680 iAudioSendPacketSize=20 iSendDTMFPayload=101 iWaveFormat=18 iMediaQOS=184 lLocalPort=18344 iReceiveDTMFPayload=101 fEnableRFC2833=false fEnableSRTP=false ']
16:56:28.775 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,77=[16:56:24.212 tid=0x234B 'rx> StationCallInfoV2Message (120 bytes) lineInstance=1 callReference=45358387 callType=1=TsInBoundCall originalCdpnRedirectReason=2=RfrCallFwdRNA lastRedirectingReason=2=RfrCallFwdRNA callInstance=1 callSecurityStatus=1=CallSecurityStatusNotAuthenticated partyPIRestrictionBits=0 callingParty="00231353065" AlternateCallingParty="00231353065" calledParty="70000" originalCalledParty="37259" lastRedirectingParty="37259" cgpnVoiceMailbox="" cdpnVoiceMailbox="" originalCdpnVoiceMailbox="" lastRedirectingVoiceMailbox="" callingPartyName="" calledPartyName="MEVO" originalCalledPartyName="Chuck NORRIS" lastRedirectingPartyName="Chuck NORRIS"']
16:56:28.775 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,78=[16:56:24.231 tid=0x6085 'GetMediaLength ']
16:56:28.775 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,79=[16:56:24.253 tid=0x6085 'Play startPosition=0']
16:56:28.775 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,80=[16:56:28.641 tid=0x234E 'rx> StationCloseReceiveChannelMessage (20 bytes) conferenceID=45358387 passThruPartyID=33665360 callReference=45358387']
16:56:28.775 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,81=[16:56:28.700 tid=0x234E 'rx> StationStopMediaTransmissionMessage (20 bytes) conferenceID=45358387 passThruPartyID=33665360 callReference=45358387']
16:56:28.775 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,82=[16:56:28.716 tid=0x234E 'rx> StationStopToneMessage (16 bytes) lineInstance=1 callReference=45358387']
16:56:28.775 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,83=[16:56:28.716 tid=0x234E 'rx> StationSetLampMessage (16 bytes) stimulus=9=SsLine stimulusInstance=1 lampMode=1=StationLampOff']
16:56:28.775 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,84=[16:56:28.716 tid=0x234E 'rx> StationClearPromptStatusMessage (12 bytes) lineInstance=1 callReference=45358387']
16:56:28.775 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,85=[16:56:28.716 tid=0x234E 'rx> StationCallStateMessage (28 bytes) callState=2=TsOnHook lineInstance=1 callReference=45358387 privacy=0=PrivacyNone precedence=[precedenceLv=4 precedenceDm=0]']
16:56:28.775 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,86=[16:56:28.716 tid=0x234E 'Advance state <Connected>-><Wait For Close Call>']
16:56:28.775 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,87=[16:56:28.717 tid=0x234E 'rx> StationSelectSoftKeysMessage (20 bytes) instance=0 reference=0 softKeySetIndex=0 validKeyMask=4294967295']
16:56:28.775 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,88=[16:56:28.717 tid=0x234E 'rx> StationDefineTimeDate (40 bytes) timeDataInfo=[2015-02-09 16:56:28 wMilliseconds=0 wDayOfWeek=1] systemTime=1423497388']
16:56:28.775 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,89=[16:56:28.717 tid=0x234E 'rx> StationSetSpeakerModeMessage (8 bytes) speakerMode=2=StationSpeakerOff']
16:56:28.775 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,90=[16:56:28.717 tid=0x234E 'rx> StationSetRingerMessage (20 bytes) ringMode=1=StationRingOff ringDuration=1=StationNormalRing lineInstance=0 callReference=0']
16:56:28.775 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,91=[16:56:28.771 tid=0x6085 'FAILED Play=0x80045B02=E_MIU_DISCONNECTED']
16:56:28.775 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,92=[16:56:28.772 tid=0x6085 'Drop callData=''']
16:56:28.775 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,93=[16:56:28.772 tid=0x6085 'State <Wait For Close Call>-><Idle>']
16:56:28.775 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,94=[16:56:28.772 tid=0x6085 'Advance state <Wait For Close Call>-><Idle>']
16:56:28.775 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,End dump call sequence for port='FRTELCOM1-1-001' ID='4cc6218b-fc9f-41e9-925e-85a5cab88c3e'
16:56:28.775 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuMethods,12,Exit CAvMiuCall::CallDisassociate=0x00000000=S_OK
16:56:28.775 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuMethods,12,Exit CAvMiuCall::Drop=0x00000000=S_OK
16:56:28.776 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,CDE,0,Entering CCsCallSession::Destructor
16:56:28.776 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,CDE,1,Entering CCsCallAddressList::Destructor
16:56:28.776 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,CDE,0,Entering CCsCallAddressList::Clean
16:56:28.776 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,CDE,0,Exiting CCsCallAddressList::Clean
16:56:28.776 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,CDE,1,Exiting CCsCallAddressList::Destructor
16:56:28.776 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,CDE,1,Entering CCsCallAddressList::Destructor
16:56:28.776 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,CDE,0,Entering CCsCallAddressList::Clean
16:56:28.776 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,CDE,0,Exiting CCsCallAddressList::Clean
16:56:28.776 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,CDE,1,Exiting CCsCallAddressList::Destructor
16:56:28.776 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,CDE,1,Entering CCsCallSession::ReleaseSessionObjects
16:56:28.776 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,CDE,1,Exiting CCsCallSession::ReleaseSessionObjects
16:56:28.776 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,CDE,0,Exiting CCsCallSession::Destructor
16:56:28.776 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,Arbiter,13,Setting port FRTELCOM1-1-001 active=No activeRefs=1
16:56:28.777 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,Arbiter,13,Switch 0=FRTELCOM1 portCounts change [portsFree=7 answerPorts=8 answerPortsFree=7] to [portsFree=8 answerPorts=8 answerPortsFree=8]
16:56:28.777 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,Arbiter,13,PerfCounters: port modified [name='FRTELCOM1-1-001' inService=true active=true deleted=false]->[name='FRTELCOM1-1-001' inService=true active=false deleted=false]
16:56:28.777 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,Arbiter,13,PerfInterval start eUNITY_PERFCTRPHONESYS_PORTIDLEDURATION ID='PortIdle-4cc6218b-fc9f-41e9-925e-85a5cab88c3e' instance='' [starting counter]
16:56:28.777 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,Arbiter,13,PerfInterval end eUNITY_PERFCTRPHONESYSPORT_PORTUSAGEDURATION ID='PortBusy-4cc6218b-fc9f-41e9-925e-85a5cab88c3e' instance='FRTELCOM1-1-001' [stopping counter]
16:56:28.777 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,Arbiter,13,SetPortActive: port=FRTELCOM1-1-001 ID=1 switch=FRTELCOM1 (ID=0) available=Yes caps=0xff->Enabled|Answer|MWI|Notification|TRaP
16:56:28.847 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,Arbiter,13,PortActivity, Call Disconnect, Port No: FRTELCOM1-1-001, Lines in use: 0, Lines available for taking calls: 8
16:56:28.847 |27175,FRTELCOM1-1-001,FRTELCOM1-1-001,MiuMethods,12,Enter CAvMiuCall::Drop callData=''
16:56:28.847 |27175,FRTELCOM1-1-001,FRTELCOM1-1-001,MiuMethods,12,Exit CAvMiuCall::Drop=0x00000000=S_OK
16:56:28.847 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuMethods,12,Enter CAvMiu::GetCall

 

Except the red marked line I don't see anything strange. But I still don't understand why I always get, for all users, the ******* message instead of personnal greetings.

16:56:28.775 |24709,FRTELCOM1-1-001,3D64C3976C304B4D8EBFD787FC76969F,MiuCall,11,91=[16:56:28.771 tid=0x6085 'FAILED Play=0x80045B02=E_MIU_DISCONNECTED']

 

I will be pleased and relieved if somebody can enlighten me

Thank's in advance,

Best Regards,

Maël

 

 

 

2 Replies 2

Not sure, but have you check the codec and/or protocol? (SIP/SCCP)

George Thomas
Level 10
Level 10

Can you post here screen shots from your Forward routing rules/Direct routing rules pages?

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