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Aarti Chitre
Beginner

Unity connection - Alertnate extension - Error

I added a voicemail box for a new user. While trying to define an alertnate extension, I get the following error:

"A User with the specified extension already exists in the Partition."

Now, the extension previously belonged to another user, but that mailbox was deleted before defining it for this user.

Is there anything that I m missing -- if I need to delete the old user related information.

Thanks.

19 REPLIES 19
Rob Huffman
Hall of Fame Community Legend

Hi ??? (is it Chris)

Brilliant! I never knew how to search for Alternate Extensions (DUH!) this info is

most helpful (+5)

Cheers!

Rob

Thank You! 

 

 

So what happens when this does not work?  I know the number in question is/was an alternate extension, but when I search the partition and select display primary and alternate extensions in selected partition, nothing is found.  Help

I had the same problem - I couldn't find any alternate extensions.
My workaround was to create a local user and then sync them with AD.

 

Screen Shot 2018-11-13 at 10.28.25.png

Thanks ! Worked for me.

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