Unity Connection Bulk Password

[hjacquemin]

Hi Guys,

I have a case for the customer of our customer, they are using the tool “Unity Connection Bulk Password Edit” and this soft to not work anymore for one of their 3 clusters.

Based on the Cisco documentation (http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsag030.html#wp1054386) I checked the configuration on the 3 clusters:

• •-          Users have the same parameters/rights;
• •-          In the Database Proxy: Service Shutdown Timer field, enter a value between 1 and 999 days. (value is different on each clusters, but do not   know how this value influence);
• •-          Connection Database Proxy service have to be enable --> can’t find this server on the 3 clusters.

All the services are up and running on the server.

For info, based on this site http://ciscounitytools.com/ this soft is not supported by the tac.

If someone has an idea...

Thanks in advance !

Hervé Jacquemin

[Rob Huffman]

Hi Herve,

It's probably the database proxy service that is causing

you problems here. Without the database proxy service started

and for X number of days, you cannot run these Unity Tools

Here's what you need to do, the path is as follows;

Go to, Unity  Connection Serviceability > Tools > Service Management >  Select Server (Pub) > Optional Services >Connection Database Proxy >  Activate/Start

You also need to set the Database Proxy: Service Shutdown Timer (in Days)

The path for this is as follows;

Unity Connection Administration > Advanced > Connection Administration > Database Proxy: Service Shutdown Timer (in Days)

Cheers!

Rob

"Celebration it's around us, every nations, all around us.
Singin' forever young, singin' songs underneath that sun" - K'naan

[hjacquemin]

Hi Rob,

Thanks for your update, but the problem is here:

"

Go to,  Unity  Connection Serviceability > Tools > Service Management  >  Select Server (Pub) > Optional Services >Connection Database  Proxy >  Activate/Start

"

On the Serviceability page --> Tools I have:

     - Service Activation;

     - Contrel Center - Feature Services;

     - Contrel Center - Network Services;

In these 3 menus I'm not able to find a serivce called "Connection Database Proxy"

All the other services listed are up and running.

Thanks

[Rob Huffman · Accepted solution]

Hi Herve,

No worries, in the top right drop down I think you are going to

Cisco Unified Serviceability instead of Unity Connection Serviceability

which I've done myself They are two different things.

Cheers!

Rob

"Celebration it's around us, every nations, all around us.
Singin' forever young, singin' songs underneath that sun" - K'naan