I have cucm/cuc integrated by SIP trunking, version 10.5
here I am trying to setup a call handler, and what I configured:
- inbound CSS of SIP trunking include PT-1, PT-2
- CSS in RP 2014 include PT-1, PT-2, 2014 itself is in PT-2 (Majority extension can dial PT-2.)
- an extension 2600 in PT-1
- a call handler setup in CUC with extension 2014 (Caller Input 1- transfer to 2600)
- 100% sure Restrict table in CUC is fine.
when call 2014, hear greeting as expected, press 1-> wait while transfer you call-> "sorry this number does not answer", if I setup pressing 1 with an extension with PT-2, call can be successfully transferred.
I am pretty it is call routing issue, searched a lots of blogs, but still no luck.
Any assistance on how to best troubleshoot this that would be great.
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