cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
340
Views
0
Helpful
10
Replies

Unity Connection can't transfer to AA

bo liu
Enthusiast
Enthusiast

hello everyone

i use Unity Connection for AA

when the phone no answer after 15 second  i  set no answer transfer to 4000

and the 4000 is a AA

but when i call the phone and after 15 second the call  was transfer to 4000 but no IVR only ring

i user RTMT to monitor port like this

快照3.jpg

10 Replies 10

bo liu
Enthusiast
Enthusiast

who can help me

the CSS also includ the 4000 partition

when i direct to dial 4000 i can hear the ivr

Jaime Valencia
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

Check the VM mask

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

hi jaime

can you tell me where is the VM mask?

Hi

On CUCM

Go to> Feature> Voicemail> Voicemail Profile , you will find the mask just type on the mask 4000.

Thanks

please rate all useful information


the 4000 is a AA

it not a voicemail...... i just want when i call a phone and the phone can transfer the call to 4000....

Hi

I know that , but you need to display 4000 as AA .You have to do that to display the configured AA on the unity connection.

Thanks

please rate all useful information

hi islam

can you say more detal......

i can't understand

in unity connection i config a call handler and a call routing

when called number is 4000 will use 4000 ivr

Hi

For more details , just find the below:-

As a workaround to the above problem follow step below to achieve the desired message.

Make changes in Cisco Unified Communications Manager (CallManager).

1-Set the Call Forward Busy Internal and External for a phone number or a dummy extension.

2-Create a CTI Route point for the dummy extension, and set a call forward all to voice mail for this extension.

3-Copy the existing default Voice Mail Profile and create a new one with a Voice Mail Box Mask set to above extension.

4- Apply this profile to the CTI Route Point you created in Step 2.

Make changes in Cisco Unity Connection.

1- Create a Call handler (for example, HQ-AA) and record a greeting: your recorded message.

2-Send the call to the opening greeting call handler of the voicemail (or hang-up as per your requirement).

3-Create a forward routing rule, and set the call to route to the Call handler (for example, HQ-AA)

when the forwarding party is the dummy extension.

Thanks

please rate all useful information

HI

Did you fix your problem?.

Thanks

Please rate all useful information

hi islam

i use cuc is version 9

i creat hunt pilot to transfer the call to CUC.....not CTI route point....

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers