Unity Connection - Disaster Recovery - WebUI hangs on Manual Backup

[Chadster766]

System: Unity Connection version 10.5.2.11900-3

When I'm in the Disaster Recovery WebUI and click Backup => Manual Backup the browser hangs.

All services that are activated features services and network services are running except "Cisco DRF Local[STOPPED]  Component is not running" keeps happening.

[Chris Deren]

Can you restart DRF services? Have you tried rebooting as I have seen these services hung and reboot fixes it? Have you looked through the DRF logs?

[Chadster766]

I haven't restarted the CUC because it's a major system but I suppose I could restart it after hours. Do you think this is the only solution?

[Chris Deren]

I don't know if that will even fix your issue for sure, something that I have run into in the past.

What happens when you restart the service?

What do you see in the logs?

[Chadster766 · Accepted solution]

Nothing help just:
[ServiceName=Cisco DRF Local][Reason=Service stopped abruptly][ClusterID=][NodeID=ucn1]: Service terminated.

What would happen if I restarted the DRF Master service and then started the DRF Local service?

Edit: Restarting the DRF Master service resolved the issue of the DRF Local service failure to start allowing backups to be run.

[Chris Deren]

It's worth trying as it would have no adverse affect on anything else.