Unity connection dont answer the call

[Thiago Gandara]

Hi voice team, id had a problem with my unity connection 8.6.

When i press the mailbox button in my deskphone, the unity connection dont answer.

I recently change the server, because the other server crashed.

Thanks,

Thiago

[Jaime Valencia]

Start by checking the CUCM-CUC integration, if SCCP, make sure ports are registed and properly configured on both sides.
Check all the VM config in CUCM, and if all looks good, use the port status monitor to see if you're reching CUC or not.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[Thiago Gandara]

Hi Jaime, i check the port status and its OK.

Attached are the status.

[Ayodeji Okanlawon]

Use the port status monitor tool to check if the calls are getting to the serrver. You can copy and paste the output here

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

[Thiago Gandara]

How the port status monitor tool work ? I installed im my windows, but when i click System -> Add local system, a error appears: "Unable to open key..."

Thanks

[Ayodeji Okanlawon]

There is a training video available for this tool.Please go through it

http://www.ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/PortStatusMonitorCUC7x.html

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

[Thiago Gandara]

in the video he teaches using another program, I could not run here.