12-13-2015 12:07 PM - edited 03-17-2019 05:12 AM
Dear Team ,
How to upload .wav file in unity connection for IVR.
Regards,
12-13-2015 12:26 PM
Hi,
When you setup a system call handler, you can browse , edit----> greetings
Click on Standard greeting
Select us personal recording
Scroll down till Recording section
Click play/record button
A java applet will appear.
Click on top left corner of that applet .
Select open file
Select your desired wav file and save
That's all
Hth
Regards
Carlo
12-13-2015 02:05 PM
alternatively,
I you want customised prompt, you can used the greeting administrator. This will allow people to change prompts in call handlers.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity/5x/administration/guide/ex/5xcusagex/5xcusag250e.pdf
if you have a lot of call handlers, you might want to consider this as you can give users access to it. rather than uploading wav files as an admin.
01-15-2016 05:16 PM
Dennis - I knew there had to be a way for users to dial in and update greetings so I'm glad to find your post, and I'll get the .pdf.
Can you please elaborate on how to call into unity and update a prompt over the telephone? We have upgraded Internet Explorer to rls 11 and now the old standard java applet based controls don't work anymore.
Also, I'm guessing that for a new greeting you'd just create and save the call handler and then call in to it to record??? Have I got that right and how do I do that?
thanks, Mike Shoop
12-13-2015 02:44 PM
In addition to great answers from my colleagues (+5 for Carlo and Dennis), another alternative in case you run into Java issues with the admin Gui and don't want to dial in to record the prompts is this great tool:
http://www.ciscounitytools.com/Applications/CxN/ATM/ATM.html
http://www.ciscounitytools.com/Applications/CxN/ATM/Help/ConnectionAudiotextManager.htm
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