Unity Connection Language to caller is not playing the default one

[csco11198172]

Hi All,

Issue:
+++++++++

1. When callers call the numbers in the site they are hearing English langauge.
2. When they are calling internally French language is heard.
3. While users try to call mailbox they are hearing French.

This is not working from the period of implementation.

Cisco Unity Connection version: 10.5.2.10000-5

[Jaime Valencia]

You would need to explain the exact call flow on the calls.

[csco11198172]

Hi Jaime,

Thank you for the reply.

incoming callers are getting English prompt while they are calling users in my system which have default language as French.

While internal incoming callers are able to hear the unity messages like French.

Is this normal behaviour.

If default language is set  the callers and users should hear default language right.

Regards,

Shinaj cm

[Mohammed al Baqari]

Can you cross check that the users are matching the right call routing rule and that rule is configured for the right language.

[csco11198172]

Hi,

i can see 2 routing rules in 

Direct Routing Rules in Descending Order of Precedence & 
Forwarded Routing Rule.

They are 

Attempt Sign In

Opening Greeting

in which one i should look for the language in both i can see 

Inherit Language from Caller is checked .

are we on the same page, if not can you explain where i need to check it .

Regards,

Shinaj cm

[csco11198172]

Hi All,

Kindly assist .

Regards,

Shinaj cm

[Mohammed al Baqari · Accepted solution]

In both call routing rules change the language selection to the next radio button and from the drop down select the french language. This will overcome any other settings at the user level.

[csco11198172]

Hi Mohammed al Baqari,

I will perform the step and let you know.

Do we need to perform any restart after the changing of the same.

Need to change the option in both direct  and forward  routing rules right.

Kindly confirm it .

Regards,

Shinaj cm

[Mohammed al Baqari · Accepted solution]

Change it on both and no need for any restart

[csco11198172]

Hi,

the issue is for the users whose mailbox are not created and we are working on it.

Regards,

Shinaj.cm

[Mohammed al Baqari]

Good that you found the problem.  Please remember to rate useful posts 

[csco11198172]

Hi,

Yes i will make the change and let you know the status.

Regards,

Shinaj cm

[csco11198172]

Hi Mohammed,

Made the changes and the issue is fixed.

Thank you for your guidance.

Regards,

Shinaj cm

[Saima Harris]

Hi Mohammed,

I am having the same issue where the default system greeting is in English for french locations also.

I was going through this post and wondering if I changed the Default Routing Rules: "Attempt Sign in & Opening Greeting" to French, is this going to change to French for all locations? because some locations are English Speaking and some are French.

Thank you 

Saima