Unity Connection Live Record

[shane.orr]

UCM

9.1.1.11003-1

Unity Connection

9.1.1ES9.11003-9

UCM - CUC, SIP Trunk Configuration

I am getting reports that some users cannot dial Unity Connection Live Record. It disconnects them. I have not narrowed it down to specific phone models, firmware, extensions with mailboxes, etc… but will continue to gather information.

I was wondering if anyone knew of any issues with Live Record accepting calls, perhaps a maximum number of sessions or caveats in this version of UCM/CUC?

[Ayodeji Okanlawon]

Shane,

At what point does Live record fail? Is it when the users attempt to conference in Live record or when they dial it..

Please rate all useful posts

"opportunity is a haughty goddess who waste no time with those who are unprepared"

[shane.orr]

It fails even calling Live Record Direct, conferencing not the issue. 

As a follow up, this is happening only on mailboxes where users are calling from an extension that is listed as an alternate extensions.