08-06-2012 12:43 AM - edited 03-16-2019 12:32 PM
Hi All
I'm working on to troubleshooting voicemail improperly issue on unity, I would like to enable marco trace on cisco unified serviceability , but i can't found any about that on there, anyone know this ?
Solved! Go to Solution.
08-06-2012 01:42 AM
Looks like you are looking at wrong place. The document says to look into " Cisco Unity Connection Serviceability " which is different than " Cisco Unified Serviceability ".
GP.
08-06-2012 12:49 AM
Yun,
Checkout following links depending upon your CUC version, I am presuming you are either on CUC 8.x or 9.x
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/troubleshooting/guide/9xcuctsg010.html
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/troubleshooting/guide/8xcuctsg010.html
If not, all versions guides are found here http://www.cisco.com/en/US/products/ps6509/prod_troubleshooting_guides_list.html
GP.
Pls rate the post if it helps !!
08-06-2012 12:55 AM
thank you for quick response, our unity connection version 8.5 , I think it should be supported marco traces.
08-06-2012 12:58 AM
Yes it indeed does. http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/serv_administration/guide/8xcucservag030.html#wp1050908
GP.
Pls rate all the posts by clicking on stars below them, if they helped.
08-06-2012 12:55 AM
This document tells you how to enable Macro Traces http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/serv_administration/guide/9xcucservag030.html#wp1050473
GP.
08-06-2012 01:08 AM
08-06-2012 01:09 AM
can' t choose the marco trace for click
08-06-2012 01:42 AM
Looks like you are looking at wrong place. The document says to look into " Cisco Unity Connection Serviceability " which is different than " Cisco Unified Serviceability ".
GP.
08-06-2012 01:48 AM
Dear Gajanan
Thank you , It's my mistake. haha I need to more chariness in futher. thank you very much!!
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