02-02-2015 09:55 AM - edited 03-17-2019 01:48 AM
Customer states that it’s taking too long for Unity Connection to answer when he presses the Messages button. It’s SCCP integrated. The Hunt Pilot looks good, no duplicate or unassigned DNs, no overlapping number range. Been in production and was working fine previously.
I did notice the checkbox in the Hunt List “For Voice Mail Usage” is unchecked. After hours we can check that.
CUCMC 10.5.1.10000-7
CXN 10.5.1.11900-13
02-02-2015 01:21 PM
How many ports are we talking here? Is this a cluster? I would open up Port status monitor and see if its Unity connection that is taking time to answer or if its taking time to get Unity from CUCM in the first place.
02-02-2015 01:43 PM
2 CXN servers in cluster, each has 32 SCCP ports. About 10 calls up at given time.
02-02-2015 02:57 PM
Try the DNA as well, may be the call is going somewhere else as well, where you are not anticipating
Let us know :-)
02-02-2015 06:18 PM
DNA was good, CCM Traces I wasn't spotting the problem.
Once I restarted Connection Conversation Manager (Unity Connection Serviceability) the calls were answered immediately without even hearing a ring!
02-02-2015 08:15 PM
Hmmm, that is interesting.
Was there a switchover recently (from the Primary to Secondary)? I have seen similar case in that circumstances.
Anyway, glad it is resolved!
09-15-2015 02:55 PM
I had the same issue. Restart conversation manager resolved it.
Thank you for your post.
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