Unity connection standard greeting not playing

[umeshplamthottam]

Hello,

In our Setup - We have a main line number and if someone call to that number it will ring for some time and then it is forwarded to Voice mail(CFW_NO_AN) then it will play a recorded message and allows caller to drop a voice message after the greeting, Previously it's playing our recorded greeting in standard greeting but now it's playing "cisco unity connection messaging system ............." greeting

How to fix the issue.

this setup is deployed with CUCM 11.5 and CUC 11.5

In Standard greeting

Greeting enabled with no end date.

Callers hear

My personal recording is selected

After greeting

Call action is take message.

We can hear that recording in this recording console.

[Mohammed al Baqari]

Make sure that the voicemail user created in CUC has the same number as the
forward DN. Seems that CUC isn't able to find a match for forwarding DN.

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[Nithin Eluvathingal]

"cisco unity connection messaging system ............." this is default greeting message which unity play when it fail to find a match. 

you have mentioned that it was working previously, so what changes was made on configuration side?

[umeshplamthottam]

I don't know what changes are made
The exact setup is CTI route point - >reception phone then the call is forwarded to hunt pilot (call hunting setup) if no one in line group picked the phone then only it will reach cuc.

[Mohammed al Baqari]

Just confirm that DNs in CUC matches the reception number

[umeshplamthottam]

Yes, verified both are same.

[Nithin Eluvathingal]

CTI route point - > 

so u mean the call land on CTI route point first then forward to Reception, and then to Hunt pilot and if not answered it goes to CUC ?

[umeshplamthottam]

Yes, but now calls are not forwarded to hunt pilot, directly to voice mail box.

[Nithin Eluvathingal · Accepted solution]

If call land on Reception phone then it forward to  hunt group which gets forwarded to Reception mail box in CUC, you need to  disabled  Use Last (Rather than First) Redirecting Number for Routing Incoming Call. IF disabled CUC will use Reception  DN  as first redirecting number and you will get he reception mailbox greeting. if enabled CUC will use HUNT pilot number and there won't be any mailbox configured and you will hear default greeting. 

if call land on CTI>Reception>Hunt Group>Voicemail, enabling   Use Last (Rather than First) Redirecting Number for Routing Incoming Call option will use CTI number as the redirecting number. and if you disable   Use Last (Rather than First) Redirecting Number for Routing Incoming Call CUC  will use HUNT pilot number as the redirecting. call doest goes to Reception mailbox. 

in that Cse you may need to try the below. 

case 1 Use Last (Rather than First) Redirecting Number for Routing Incoming Call "DISABLED"

• Create a Call Hander with CTI  number. Record a greeting, and set the after greeting action to "Take Message".
• Create a distribution list and assign the Reception mailbox.
• Assign the distribution list to the Call Handler message settings.

case 2 Use Last (Rather than First) Redirecting Number for Routing Incoming Call "ENABLED"

• Create a Call Hander with HUNT PILOT   number. Record a greeting, and set the after greeting action to "Take Message".
• Create a distribution list and assign the Reception mailbox.
• Assign the distribution list to the Call Handler message settings.

[umeshplamthottam]

Hi Nithin & Mohammed ,

Thanks for your support, now my shift time is over I will try these modifications on tomorrow and I will update Here.