cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

668
Views
5
Helpful
6
Replies
Highlighted
Beginner

Unity Connection Supervise Transfer Call Handler

Hello,

in unity connection after we transfer the call directly to a extension with supervise transfer, in call handler, there is the parameter " Rings to Wait For". After that time ringing, if the call isn't answered, the call go to voice mail.

There is a way to avoid that? for example disconnect the call or transfer to another extension?
The costumer don't want to go to voice mail....

 

Regards

Paulo Ferreira

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
VIP Rising star

Re: Unity Connection Supervise Transfer Call Handler

I have tested the scenario in my lab.

 

 

1) First Create a Forwarding Rule to  send calls to the Tran fer Rules of the Call Handler as shown belowXfer-Supervisor-3.PNG

 

2) Go to the Test Call Handler>Transfer Rules and Configure the Supervise Transfer Rules.

 

CUC-SuperiserXfer.PNG

3)After 4 Rings the call basically goes to the Greetings of the same call Handler where you can configure the call to get disconnected as shown below or route call to another call handler to transfer it to another extension. You can Choose caller Hears Nothing and Select Hang Up as belowSupervise-Xfer2.PNG

 

Please rate and mark correct as applicable

 

 

View solution in original post

6 REPLIES 6
Highlighted

Re: Unity Connection Supervise Transfer Call Handler

What is the after message action of the Call Handler? If you don’t want it to take a message then it needs to be something else.
Highlighted
VIP Rising star

Re: Unity Connection Supervise Transfer Call Handler

I have tested the scenario in my lab.

 

 

1) First Create a Forwarding Rule to  send calls to the Tran fer Rules of the Call Handler as shown belowXfer-Supervisor-3.PNG

 

2) Go to the Test Call Handler>Transfer Rules and Configure the Supervise Transfer Rules.

 

CUC-SuperiserXfer.PNG

3)After 4 Rings the call basically goes to the Greetings of the same call Handler where you can configure the call to get disconnected as shown below or route call to another call handler to transfer it to another extension. You can Choose caller Hears Nothing and Select Hang Up as belowSupervise-Xfer2.PNG

 

Please rate and mark correct as applicable

 

 

Highlighted
VIP Rising star

Re: Unity Connection Supervise Transfer Call Handler

I have tested the scenario in my lab.

 

 

1) First Create a Forwarding Rule to  send calls to the Tran fer Rules of the Call Handler as shown belowXfer-Supervisor-3.PNG

 

2) Go to the Test Call Handler>Transfer Rules and Configure the Supervise Transfer Rules.

 

CUC-SuperiserXfer.PNG

3)After 4 Rings the call basically goes to the Greetings of the same call Handler where you can configure the call to get disconnected as shown below or route call to another call handler to transfer it to another extension. You can Choose caller Hears Nothing and Select Hang Up as belowSupervise-Xfer2.PNG

 

Please rate and mark correct as applicable

 

 

View solution in original post

Highlighted
Beginner

Re: Unity Connection Supervise Transfer Call Handler

Thanks Haris!

 

Regards

Highlighted
Beginner

Re: Unity Connection Supervise Transfer Call Handler

Thanks Haris!

 

Regards

Everyone's tags (1)
Highlighted
VIP Rising star

Re: Unity Connection Supervise Transfer Call Handler

I have tested the scenario in my lab.

 

 

1) First Create a Forwarding Rule to  send calls to the Tran fer Rules of the Call Handler as shown belowXfer-Supervisor-3.PNG

 

2) Go to the Test Call Handler>Transfer Rules and Configure the Supervise Transfer Rules.

 

CUC-SuperiserXfer.PNG

3)After 4 Rings the call basically goes to the Greetings of the same call Handler where you can configure the call to get disconnected as shown below or route call to another call handler to transfer it to another extension. You can Choose caller Hears Nothing and Select Hang Up as belowSupervise-Xfer2.PNG

 

Please rate and mark correct as applicable

 

 

CreatePlease to create content
Content for Community-Ad

Cisco COVID-19 Survey