Unity Connection Upgrade 7.1.5-to-8.5.1

[kalbasha0]

Trying to upgrade our Unity Connection from 7.1.5 to 8.5.1, however i received an error message

Restricted and unrestricted). Software.

Was able to upgrade our publisher with no issue

However once o load the software on the subscriber unity utilizing the same DVD, i got the message above

Any idea

Thx

Kyle

[Jonathan Schulenberg]

Did you download the restricted (US and export restricted countries) or the unrestricted (everyone on the bad list) version? Most people should be using the restricted version.

Also, the contents the error do not appear in the thread. Can you repost that part?

[kalbasha0]

Thanks Jonathan for a quick response

I have downloaded the unrestricted version of 8.5.1usa

Kyle

[Jonathan Schulenberg]

Well you didn't post the actual error message; however, I'm guessing you are trying to upgrade from a restricted version of 7.1(5) to an unrestricted version. As a precaution, this will intentionally fail without a COP file being installed prior to upgrade since there is no way to go back to a restricted build.

The unrestricted version has most encryption/security features disabled. Unless you specifically ordered an unrestricted version, which means you are subject to export restrictions, you need to download the restricted ISO images.

If you feel this does not line up with what you are seeing please use RTMT to obtain the Install and Upgrade Logs (second page of the Collect Files wizard) and attach them to this thread. Please note the time where the install failed so I don't have waste time hunting.

Please rate helpful replies.

[kalbasha0]

Jonathan

To let you know my previous version is unrestricted 7.1.5 and trying to upgrade to unrestricted version 8.5.1 software obtain from Cisco website.

My publisher goes fine with no issue; however the sub Unity is where we are having the error message

Unable to switch-version due to the restricted software bug

I have a TAC case with Cisco, hopefully are able to address the issue

[Rob Huffman]

Hi Kyle,

Has TAC looked at this bug??

CSCti72527            Bug Details

                         

Unity Connection 7.1.5 upgrade failing stating unrestricted code.
Symptom:Upgraded from Unity Connection 7.1.5ES7.10000-7 to 7.1.5ES18.31900-18 primary upgraded fine. Secondary giving issue with code stating that primary is Unrestricted code.admin:utils system switch-version forceActive Master Version: 7.1.5.10000-12Inactive Master Version: 7.1.5.31900-3If you are switching to an earlier release, you must run: utils dbreplication reset allfrom the publisher after all the nodes are switched over. Do you really want to switch between versions ?Enter (yes/no)? yesSwitching Version and Restarting the Appliance ...Switch version duration can vary depending on the database size and platform configuration.  Please continue to monitor the switchover process from here. Waiting .........Operation failedERROR: Unrestricted/restricted mismatch. Primary host "Test" is running restricted software so subscriber cannot be switched to unrestricted software.Conditions:Unity Connection 7.1.5 Workaround:	Status Fixed              Severity 3 - moderate Last Modified In Last month         Product Cisco Unified Communications Manager (CallManager)          Technology 1st Found-In 7.1(5)                       Fixed-In Release-Pending

Cheers!

Rob