unity connection voicemail delete from Cisco PCA

[Abhishek Singh]

Hi We have a user, who isnt able to delete the voicemail from his cisco phone.

He has provided me the timestamp for the same.

I decided to use Cisco PCA , so when i try to go the end user on cisco unity connection and go this >> user basics>> password, settings, choose password >> i am not able to see a web application password download option.

cisco unity connection version is : 6.1.2 and we specifically need to delete a voicemail message ( solitary).

Appreciate some suggestion on this.

Whatever level you reach getting better never stops -- Sachin Tendulkar       

[Rob Huffman]

Hi Abhishek,

Hope all is well my friend

Does the users COS have the licensed feature "access to Inbox"?

Licensed Features

Allow Users to Access Voice Mail  Using an IMAP Client
	Allow Users to  Access Message Bodies Allow Users to Access Message Bodies Except on  Private Messages Allow Users to Access Message Headers  Only
Allow Users to Use the Cisco Unity Inbox and RSS  Feeds
Allow Access to Advanced Features
	Allow Access to Email in Third-Party Message Stores
	Allow Users to Use Voice Recognition

Cheers!

Rob

"Why not help one another on the way" - Bob Marley

[Abhishek Singh]

Hi Rob,

Trying to lead an ideal life and learn .

How are you?

I tried checking the COS page and these options were not checked, since this is for a specific user ( not users), i hope this is not going to effect the other configurations adveresly ( which does not happen ideally), but i need your kind confirmation on this, as i am someone who does not make all the UC solutions decisions here, and have to get approval from other guys.

Whatever level you reach getting better never stops -- Sachin Tendulkar

[garethpeart]

Also, if you are authenticating through LDAP, you won't see the web app password (controlled by LDAP)

Gareth

[Abhishek Singh]

Hi Gareth,

Thanks for this important part of information.

Whatever level you reach getting better never stops -- Sachin Tendulkar

[Rob Huffman]

Hi Abhishek,

Life is good my friend

Changes to the COS will effect all user's on that specific COS so

you may want to create a new COS with Inbox access and move

that user over at least temporarily. Check your licenses and see what's

available for;

Cisco Unity Inbox users

Cheers!

Rob

"Why not help one another on the way" - Bob Marley