Unity Connections 8.5 Administrator Password

[chalmersdc]

All,

Recently built and deployed Unity Conenctions 8.5 Pub and Sub, it appears the administrator password on the Sub has locked out and nobody can login into the main connection administration page. Does anyone know how to unlock this or reset it?

Thanks in advance

David

[Rob Huffman]

Hi David,

Here we go

Before you do this try closing your browser and trying the current password one more time

just in case someone just "fat fingered" it.

Resetting Administrator and Security Passwords

If you lose the administrator password or security password, use the following procedure to reset these passwords.

To perform the password reset process, you must be connected to the system through the system console, that is, you must have a keyboard and monitor connected to the server. You cannot reset a password when connected to the system through a secure shell session.

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Caution The security password on all nodes in a cluster must match. Change the security password on all machines, or the cluster nodes will not communicate.

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Caution You must reset each server in a cluster after you change its security password. Failure to reboot the servers (nodes) causes system service problems and problems with the Cisco Unified Communications Manager Administration windows on the subscriber servers.

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Note During this procedure, you must remove and then insert a valid CD or DVD in the disk drive to prove that you have physical access to the system.

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Procedure

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Step 1 Log in to the system with the following username and password:

•Username: pwrecovery

•Password: pwreset

The Welcome to platform password reset window displays.

Step 2 Press any key to continue.

Step 3 If you have a CD or DVD in the disk drive, remove it now.

Step 4 Press any key to continue.

The system tests to ensure that you have removed the CD or DVD from the disk drive.

Step 5 Insert a valid CD or DVD into the disk drive.

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Note For this test, you must use a data CD, not a music CD.

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The system tests to ensure that you have inserted the disk.

Step 6 After the system verifies that you have inserted the disk, you get prompted to enter one of the following options to continue:

•Enter a to reset the administrator password.

•Enter s to reset the security password.

•Enter q to quit.

Step 7 Enter a new password of the type that you chose.

Step 8 Reenter the new password.

The password must contain at least 6 characters. The system checks the new password for strength. If the password does not pass the strength check, you get prompted to enter a new password.

Step 9 After the system verifies the strength of the new password, the password gets reset, and you get prompted to press any key to exit the password reset utility.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/os_administration/guide/8xcucosag020.html#wp1053218

Cheers!

Rob

[chalmersdc]

Hi Rob

Thanks for that but the OS password is ok it's purely the Connection Administration password for the general mailbox administration that has decided to lock out. I have my own Connection Administration admin account on the PUB but it also will not all me to access the SUB.

Thanks

David

[wolfgang.lochbihler]

Super

I like that procedure.

But

What can you do in a VM environment?

Thanks your answer

[Rob Huffman · Accepted solution]

Hi David,

Sorry about that

utils cuc reset password (Cisco Unity Connection Only)

This command resets the password for a specified user account.

Syntax

utils cuc reset password

Requirements

Command privilege level: 1

Allowed during upgrade: Yes

Example

admin:utils cuc reset password jdoe

Enter password:

Re-enter password:

jdoe

07/29/2008 12:41:14.704 : Update SUCCEEDED

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cli_ref/8_5_1/cli_ref_851.html#wp41994

Cheers!

Rob

[chalmersdc]

Hi Rob

Thanks again, I must have another problem with the system as even after completing the above and the password reset succeding i'm still having a "Log on Failed" error when trying to access it.

I'm pretty sure the above is the right answer. Off to raise a TAC call I think.

Regards

David