09-15-2009 01:40 PM - edited 03-15-2019 07:45 PM
I have a client that is using UE 3.1. The zero out number is configured as the Auto Attendant in both the Voice Mail > CallHandling > Voicemail operator number and in the individual voice mail boxes. When a caller hits zero the caller get the message that it is transferring to an extension but the call is disconnected.
If I configure the zero out number for a regular extension it transfers.
All help is appreciated.
09-15-2009 08:59 PM
Since you have it configured on all the correct places.
I would insure that the AA number can be dialed and reached internally.
If not verify CME dial peers and CUE triggers.
If a custom script is being used I would try the Cisco default and test.
Debug ccsip messages for one bad call will shed some light on who is sending the bye CME or CUE.
If it is a customer script I would take a look at the Unity Express Custom Scripts Quick Start Guide here for detailed examples of custom call flow
09-16-2009 02:21 PM
Thanks for the advice. I was able to fix it by allowing sip to sip calls.
CME(config)#voice service voip
CME(conf-voi-serv)#allow-connections sip to sip
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