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Unity Express 8.5 - Installation on a ISM

dinorubio
Beginner
Beginner

Hi there,

I'm attempting to install Unity Express  8.5 on a 2911 but it's failing. I guess the module cannot connect to my  FTP server after the ISM reboot, but before rebooting it can download  some files for pre-install. I don't see where is the problem.. Please  check the logs..

#service-module ism 0/0 install url ftp://user:pass@134.134.134.93/cue-vm-k9.sme.8.5.1.pkg

Delete the installed Cisco Unity Express and proceed with new installation? [no]: yes

Loading cue-vm-k9.sme.8.5.1.pkg.install.sre !

[OK - 22313/4096 bytes]

Following languages are available for installation.

  #       SKU    Language Code           Language Name

------------------------------------------------------------

  1       ITA         it_IT          CUE Voicemail Italian

  2       ESP         es_ES          CUE Voicemail European Spanish

  3       ENU         en_US          CUE Voicemail US English

  4       FRA         fr_FR          CUE Voicemail European French

  5       ESO         es_CO          CUE Voicemail Latin American Spanish

  6       ESM         es_MX          CUE Voicemail Mexican Spanish

  7       ARA         ar_SA          CUE Voicemail Arabic

  8       NLD         nl_NL          CUE Voicemail Dutch

  9       SVE         sv_SE          CUE Voicemail Swedish

10       NOR         no_NO          CUE Voicemail Norwegian

11       FRC         fr_CA          CUE Voicemail Canadian French

12       PTG         pt_PT          CUE Voicemail Portuguese

13       TUR         tr_TR          CUE Voicemail Turkish

14       HUN         hu_HU          CUE Voicemail Hungarian

15       ENG         en_GB          CUE Voicemail UK English

16       DEU         de_DE          CUE Voicemail German

17       DAN         da_DK          CUE Voicemail Danish

18       PTB         pt_BR          CUE Voicemail Brazilian Portuguese

19       KOR         ko_KR          CUE Voicemail Korean

20       CHS         zh_CN          CUE Voicemail Mandarin Chinese

21       JPN         ja_JP          CUE Voicemail Japanese

22       RUS         ru_RU          CUE Voicemail Russian

23       HBR         iw_IL          CUE Voicemail Hebrew

You can install upto 5 language(s) on this platform.

Please select the language(s) you want to install by entering the language number(s)

Languages can be entered as comma separated or space separated list

Example: 1,3 would select 'Italian' and 'US English'

Enter languages:3

Following languages will be installed on the system:

CUE Voicemail US English

Do you want to continue with the selected options?(y/n):y

input string: lang=no=1,CUE Voicemail US English

#service-module ism 0/0 status                                                                      

Service Module is Cisco ISM0/0

Service Module supports session via TTY line 131

Service Module is trying to recover from error

Service Module heartbeat-reset is enabled

Service Module status is not available

Install of ftp://user:pass@134.134.134.93/cue-vm-k9.sme.8.5.1.pkg in progress

Install status : Waiting for RBIP registration

from the ISM session:

Secondary Boot Loader authenticated - booting....  

Please enter '***' to change boot configuration:

Detect and Initialze network device

Backup current platform configurations....

SRE step 1 - SM registration...

SRE step 2 - SM requests key file info...

!!! Opcode Error - Get a wrong RBIP frame !!!

SRE step 3 - SM stores registration info...

SRE configuration keeps the same. No flash update needed!

SRE step 4 - SM downloads key-file...

Writing keyfile to flash Size 891

writing complete.

Updating flash with bootloader configuration.

Please wait .................. done.

SRE step 5 - SM requests installer info...

!!! Opcode Error - Get a wrong RBIP frame !!!

SRE step 6 - SM stores installer info...

Updating flash with bootloader configuration.

Please wait .................. done.

SRE step 7 - SM now downloads installer

done.

SRE step 8 - SM requests tcl header file info...

!!! Opcode Error - Get a wrong RBIP frame !!!

SRE step 9 - SM now downloads the tcl header file

TCL header file downloaded completely size: 691

SRE step 10 - SM requests tcl file info...

!!! Opcode Error - Get a wrong RBIP frame !!!

SRE step 11 - SM now downloads the tcl file

TCL file downloaded completely size: 22313

SRE step 12 - SM now boots Installer

Verifying ... done.

Starting Kernel.

Platform: ism

INIT: version 2.86 booting

mounting proc fs ...

mounting sys fs ...

mounting /dev/shm tmpfs ...

kernel.sem = 1900 4000 32 100

vm.overcommit_memory = 1

        Welcome to Cisco Service Engine

Setting the system time from hardware clock

********** rc.aesop ****************

Populating resource values from /etc/ism_rsrc_file

Populating resource values from /etc/default_rsrc_file

Populating resource values from /etc/products/cue/default_rsrc_file

Populating resource values from /etc/products/cue/ism_rsrc_file

==> Management interface is eth0

==> Management interface is eth0

IOS IP Address Registration complete.

Kernel IP routing table

Destination     Gateway         Genmask         Flags   MSS Window  irtt Iface

134.134.134.80  *               255.255.255.240 U         0 0          0 eth0

default         134.134.134.88  0.0.0.0         UG        0 0          0 eth0

Size of buff is: 65536

65536 bytes written

Valid License file not found: Using default values

INIT: Entering runlevel: 2

********** rc.post_install ****************

Changing owners and file permissions.

Change owners and permissions complete.

INIT: Switching to runlevel: 4

INIT: Sending processes the TERM signal

STARTED: dwnldr_startup.sh

sre_type=  1

    Welcome to Cisco Systems Service Engine Helper Software

Downloading ftp cue-vm-k9.sme.8.5.1.pkg

Error: Download error 

Can not download cue-vm-k9.sme.8.5.1.pkg

error code 0 : error type 'couldn't connect to host'

Unable to install. Pl

#sh run

interface ISM0/0

ip unnumbered GigabitEthernet0/1.660

ip rip advertise 10

service-module ip address 134.134.134.85 255.255.255.240

!Application: CUE Running on ISM

service-module ip default-gateway 134.134.134.88

no keepalive

!        

interface ISM0/1

no ip address

shutdown

!        

interface GigabitEthernet0/1

no ip address

duplex auto

speed auto

!        

interface GigabitEthernet0/1.660

encapsulation dot1Q 660

ip address 134.134.134.88 255.255.255.240

no ip proxy-arp

ip rip advertise 10

!        

sh interfaces ism0/0

ISM0/0 is up, line protocol is up

  Hardware is PSE2, address is 8843.e161.6270 (bia 8843.e161.6270)

  Interface is unnumbered. Using address of GigabitEthernet0/1.660 (134.134.134.88)

  MTU 1500 bytes, BW 1000000 Kbit/sec, DLY 10 usec,

     reliability 255/255, txload 1/255, rxload 1/255

  Encapsulation ARPA, loopback not set

  Keepalive not set

  Full-duplex, 1000Mb/s, media type is internal

  output flow-control is XON, input flow-control is XON

  ARP type: ARPA, ARP Timeout 04:00:00

  Last input 00:06:30, output 00:00:04, output hang never

  Last clearing of "show interface" counters never

  Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0

  Queueing strategy: fifo

  Output queue: 0/40 (size/max)

  5 minute input rate 0 bits/sec, 0 packets/sec

  5 minute output rate 35000 bits/sec, 0 packets/sec

     205954 packets input, 13425261 bytes, 0 no buffer

     Received 16373 broadcasts, 0 runts, 0 giants, 0 throttles

     0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored

     0 watchdog, 0 multicast, 0 pause input

     0 input packets with dribble condition detected

     192435 packets output, 89907910 bytes, 0 underruns

     0 output errors, 0 collisions, 1 interface resets

     0 unknown protocol drops

     0 babbles, 0 late collision, 0 deferred

     0 lost carrier, 0 no carrier, 0 pause output

     0 output buffer failures, 0 output buffers swapped out

#service-module ism 0/0 status

Service Module is Cisco ISM0/0

Service Module supports session via TTY line 131

Service Module is trying to recover from error

Service Module heartbeat-reset is enabled

Service Module status is not available

No install/uninstall in progress

#ping 134.134.134.85 source gigabitEthernet 0/1.660

Type escape sequence to abort.

Sending 5, 100-byte ICMP Echos to 134.134.134.85, timeout is 2 seconds:

Packet sent with a source address of 134.134.134.88

!!!!!

Success rate is 100 percent (5/5), round-trip min/avg/max = 1/2/4 ms

#ping 134.134.134.93 source ISM 0/0

% Invalid source interface - IP not enabled or interface is down

from the ISM session:

ServicesEngine boot-loader> ping 134.134.134.88                               

Sending 5, 32 byte ICMP Echos to 134.134.134.88:

!!!!!

Success rate is 100% (5/5)

ServicesEngine boot-loader> ping 134.134.134.93                               

Sending 5, 32 byte ICMP Echos to 134.134.134.93:

.....

Success rate is 0% (0/5)

Thanks,

1 Accepted Solution

Accepted Solutions

paolo bevilacqua
Hall of Fame Master Hall of Fame Master
Hall of Fame Master

no ip proxy-arp

That is blocking communications to CUE.

View solution in original post

3 Replies 3

paolo bevilacqua
Hall of Fame Master Hall of Fame Master
Hall of Fame Master

no ip proxy-arp

That is blocking communications to CUE.

Thanks Paolo, great work.

You're welcome, thanks for the nice rating and good luck!

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