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jwtechie211
Beginner

Unity Greeting down- can calls route to another number

If the Unity Connection server malfunctions (as we experienced once already) our main Numbers with the auto attendant do not work, nor does voice mail of course because its on the same server.

Is it possible to set up a rule of some kind that if the auto attendant is down numbers should redirect somewhere else? Even if its an extension that rings with no auto attendant?

Where would I even begin to look for something like that?

 

Thank you

 

2 REPLIES 2

Hi Jennifer.

Which is your Unity Connection  integration deployment SIPor SCCP?

 

Please let me know

 

Regards

 

Carlo

Please rate all helpful posts "The more you help the more you learn"

Forgive me this is a new system and I am on a huge learning curve.

I know that I have 4 sites and of those 4, 3 have a device protocol of SCCP and 1 has SIP in CUCM. 

 

 

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