Unity leaves e-mail from wrong subscriber

[wilson_1234_2]

We have a cell phone in the company that whenever this number leaves an e-mail in Exchange, it shows up as the wrong Unity Subscriber.

I have looked in exchange and unity for an association between the cell number and the incorrect user, but cannot find one.

I have verified the Caller ID is coming in to Call Manager as "Wireless Caller"

I would think somewhere in Exchange or Unity this cell is associated to the old user, am I correct?

[Chris Deren]

It has nothing to do with Exchange, check for alternate extensions to see if this number is defined there.

Chris

[wilson_1234_2]

Man, i looked at that Chris, but I didn't see anything in any of the lines.

It is at the bottom defined as Line 1.

What I see is nothing in any of the lines in the Administrator defined table, but under that in the Subscriber defined  table it shows Line 1 is defined with the cell numbers.

Administrator does not seem to be able to edit this. Is the only way to edit the subscriber defined alternate number through Unity Assistant?

[Rob Huffman]

Hi Wilson,

You might be able to use the Bulk Edit utility

http://www.ciscounitytools.com/Applications/Unity/BulkEdit/Help/index.html

Cheers!

Rob

"May your heart always be joyful
May your song always be sung" - Bob Dylan