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Unity saved messages - Unity 4.0/CUCM 7.1

coconino1969
Level 1
Level 1

Hello all

I have a user that claims that some new voice mail messages are going straight to saved messages without triggering the MWIs, at least three times this has happened. It doesnt't happen every time as I have not been able to re-create the problem.

I personally believe the issue is being caused by the user but before I replied to the user I would like to ask if this type of problem is even possible.

Is it possible for new voice messages to go straight to saved without intervention from the user?

The phone is a Cisco 7941

The Unity account is set up as a normal account. Nothing fancy.

I thank you all in advance.

Coconino

1 Accepted Solution

Accepted Solutions

Jaime Valencia
Cisco Employee
Cisco Employee

Does he have any kind of Outlook rule that could move those VMs to other folder other than inbox?

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

View solution in original post

3 Replies 3

Jaime Valencia
Cisco Employee
Cisco Employee

Does he have any kind of Outlook rule that could move those VMs to other folder other than inbox?

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

No rules. We are not utilizing Unified Communications. 

coconino1969
Level 1
Level 1

I assume at this point that the problem was an end user problem and not system related.

Thanks for the help

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