Unity subscriber is taking messages

[Limitless1801]

Hi,

I am trying to setup a workflow where my unity server plays a closed greeting giving options to the caller to press 1 or 2 so they can be transfer to another greeting. Here are my subscriber's settings:

Greeting section,

Standard and Closed greetings enabled and the rest disabled.

Allow caller Input checked - to allow callers to be able to press 1 or 2

After Greeting is set to: Send caller to Goodbye call handler

Do not play the "Record.... is checked

Reprompt user after .... set to 3 seconds

Number of reprompts set to 1

When I call the number, I hear the greetings and it replays after 3 seconds if I don't touch any key but after that, I hear the tone to record the message even though it has been setup not to take a message. Any ideas?

Thanks in advanced.

[Carlo Poggiarelli]

Hi.
Which version of UCNx dod you have?
Did you check the goodbye call handler?
Maybe there is a misconfiguration on the prompt of that call handler.
Let me know.

Regards

Carlo

Sent from Cisco Technical Support iPhone App

[Limitless1801]

I appreciate your answer. I found the problem. I was sending the call to the wrong place. I had the Goodbye CH in place when in reality I wanted to "Hang-up" the call.