Unity - Voice commands

[Ayaz Khan]

Hello,

I am looking to disable voice command completely.  I don't want users to have the ability save/delete/repeat messages using voice.  I want all users to use the keypad.

I thought this option was COS;

Allow Access to Advanced Features

Allow Access to Exchange Email by Using Text to Speech (TTS)

Allow Users to Use Voice Recognition

The above options have been unchecked in COS.  If anyone is aware of any additional steps required please let me know.

Thanks,

AK

[Terry Cheema]

That should do. Just make sure the COS you are editing is the one that's applied to the user mailboxes and once you uncheck the below under COS it should return to the normal touch tone conversation:

Allow Access to Advanced Features

Allow Users to Use Voice Recognition

For voice recognition to work its enabled under the COS and under user mailbox (under the User Mailbox>Phone Menu) as per below. Only then the voice recognition is enabled if one is not done it will not work:

But once you disable the voice recognition under the  COS - it automatically returns the phone menu input to the classic touch tone conversation.

-Terry

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