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Unknown ip address for analog phone on vg224 port

abarakat81
Level 1
Level 1

Hello everybody,

I am new to IP telephony world . I am learning and i am facing a problem . One of the analog phone is configured on vg224 port just like all other analog phones but it is showing that registeration and IP address is Unknown. What is possible cause for that? what do i do to solve the problem and makes it work.

RegistrationUnknown
IP AddressUnknown
Device is Active Device is Active
Device is not trusted Device is not trusted


so when I dial from my phone to the ext.on that porti get a fast busy.and when I try dialing from that phone I get the dial tone but when I try dialing an extension I get a fast busy.

in the call manager showed Unknown so what do i do now.

Thanks in advance .

Amany

5 Replies 5

Chris Deren
Hall of Fame
Hall of Fame

Login to the GW and ensure the port is configured like other ports and dial-peer for this port is configured like others.

For SCCP protocol it would be something like this:

voice-port 2/0

timeouts ringing infinity

caller-id enable

dial-peer voice 100 pots

service stcapp

port 2/0

Chris

Thanks a lot fo the quick response.

Actually it is configured just like other ports in the GW

voice-port 2/22

timeouts ringing infinity

caller-id enable

!

voice-port 2/23

timeouts ringing infinity

caller-id enable

that's what i have on all ports in GW

Anything i need to check ?

Do you have  a dial-peer with "service stcapp" pointing to this port?

OMG thanks a lot i checked a dial-peer command and it was missing for this port .So i added it and now the phone works and the port is registered .

Thanks a lot again.

Awsome, glad to help :-)

Please remember to rate all helpful posts!

Chris