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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Beginner

unknown numbers in incoming calls

Dear All

i have an incoming Id problem , it shows me ig the phones " Unknown " number and  not number and this happend not always , it happends sometimes , i have E1 with cucm 7.1 , please see the debug below :

and give me

Jan 26 07:25:20: ISDN Se1/0:15 Q931: TX -> SETUP pd = 8  callref = 0x450D

        Bearer Capability i = 0x8090A3

                Standard = CCITT

                Transfer Capability = Speech 

                Transfer Mode = Circuit

                Transfer Rate = 64 kbit/s

        Channel ID i = 0xA9839F

                Exclusive, Channel 31

        Calling Party Number i = 0x0081, '263078ْXXX'

                Plan:Unknown, Type:Unknown

        Called Party Number i = 0x80, '99521XXX'

                Plan:Unknown, Type:Unknown

Jan 26 07:25:21: ISDN Se1/0:15 Q931: RX <- CALL_PROC pd = 8  callref = 0xC50D

        Channel ID i = 0xA9839F

                Exclusive, Channel 31

Jan 26 07:25:21: //219075/80B5AD01662A/CCAPI/cc_api_call_proceeding:

   Interface=0x46032280, Progress Indication=NULL(0)

Jan 26 07:25:22: //219074/80B5AD01662A/CCAPI/cc_api_call_disconnected:

   Cause Value=16, Interface=0x458561F8, Call Id=219074

Jan 26 07:25:22: //219074/80B5AD01662A/CCAPI/cc_api_call_disconnected:

   Call Entry(Responsed=FALSE, Cause Value=16, Retry Count=0)

Jan 26 07:25:22: //219074/80B5AD01662A/CCAPI/cc_api_get_transfer_info:

   Transfer Number Is Null

Jan 26 07:25:22: //219075/80B5AD01662A/CCAPI/ccCallDisconnect:

   Cause Value=16, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)

Jan 26 07:25:22: //219075/80B5AD01662A/CCAPI/ccCallDisconnect:

   Cause Value=16, Call Entry(Responsed=FALSE, Cause Value=16)

Jan 26 07:25:22: //219075/80B5AD01662A/CCAPI/cc_api_get_transfer_info:

   Transfer Number Is Null

Jan 26 07:25:22: ISDN Se1/0:15 Q931: TX -> DISCONNECT pd = 8  callref = 0x450D

        Cause i = 0x8090 - Normal call clearing

Jan 26 07:25:22: //219074/80B5AD01662A/CCAPI/ccCallDisconnect:

   Cause Value=16, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=16)

Jan 26 07:25:22: //219074/80B5AD01662A/CCAPI/ccCallDisconnect:

   Cause Value=16, Call Entry(Responsed=TRUE, Cause Value=16)

Jan 26 07:25:22: //219074/80B5AD01662A/CCAPI/cc_api_get_transfer_info:

   Transfer Number Is Null

Jan 26 07:25:22: //219074/80B5AD01662A/CCAPI/cc_api_call_disconnect_done:

   Disposition=0, Interface=0x458561F8, Tag=0x0, Call Id=219074,

   Call Entry(Disconnect Cause=16, Voice Class Cause Code=0, Retry Count=0)

Jan 26 07:25:22: //219074/80B5AD01662A/CCAPI/cc_api_call_disconnect_done:

   Call Disconnect Event Sent

Jan 26 07:25:22: ISDN Se1/0:15 Q931: RX <- RELEASE pd = 8  callref = 0xC50D

Jan 26 07:25:22: ISDN Se1/0:15 Q931: TX -> RELEASE_COMP pd = 8  callref = 0x450D

Jan 26 07:25:22: //219075/80B5AD01662A/CCAPI/cc_api_call_disconnect_done:

   Disposition=0, Interface=0x46032280, Tag=0x0, Call Id=219075,

   Call Entry(Disconnect Cause=16, Voice Class Cause Code=0, Retry Count=0)

Jan 26 07:25:22: //219075/80B5AD01662A/CCAPI/cc_api_call_disconnect_done:

   Call Disconnect Event Sent

Jan 26 07:25:26: ISDN Se1/0:15 Q931: RX <- DISCONNECT pd = 8  callref = 0x0060

        Cause i = 0x809F - Normal, unspecified

Jan 26 07:25:26: %ISDN-6-DISCONNECT: Interface Serial1/0:0  disconnected from 94455XXX , call lasted 25 seconds

Jan 26 07:25:26: ISDN Se1/0:15 Q931: TX -> RELEASE pd = 8  callref = 0x8060

Jan 26 07:25:26: //219072/CCC06A40A59B/CCAPI/cc_api_call_disconnected:

   Cause Value=31, Interface=0x46032280, Call Id=219072

Jan 26 07:25:26: //219072/CCC06A40A59B/CCAPI/cc_api_call_disconnected:

   Call Entry(Responsed=TRUE, Cause Value=31, Retry Count=0)

Jan 26 07:25:26: //219072/CCC06A40A59B/CCAPI/ccConferenceDestroy:

   Conference Id=0x16A64, Tag=0x0

Jan 26 07:25:26: //219072/xxxxxxxxxxxx/CCAPI/cc_api_bridge_drop_done:

   Conference Id=0x16A64, Source Interface=0x46032280, Source Call Id=219072,

   Destination Call Id=219073, Disposition=0x0, Tag=0x0

Jan 26 07:25:26: //219073/xxxxxxxxxxxx/CCAPI/cc_api_bridge_drop_done:

   Conference Id=0x16A64, Source Interface=0x458561F8, Source Call Id=219073,

   Destination Call Id=219072, Disposition=0x0, Tag=0x0

Jan 26 07:25:26: //219072/CCC06A40A59B/CCAPI/cc_generic_bridge_done:

   Conference Id=0x16A64, Source Interface=0x458561F8, Source Call Id=219073,

   Destination Call Id=219072, Disposition=0x0, Tag=0x0

Jan 26 07:25:26: //219072/CCC06A40A59B/CCAPI/ccCallDisconnect:

   Cause Value=31, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=31)

Jan 26 07:25:26: //219072/CCC06A40A59B/CCAPI/ccCallDisconnect:

   Cause Value=31, Call Entry(Responsed=TRUE, Cause Value=31)

Jan 26 07:25:26: //219072/CCC06A40A59B/CCAPI/cc_api_get_transfer_info:

   Transfer Number Is Null

Jan 26 07:25:26: //219073/CCC06A40A59B/CCAPI/ccCallDisconnect:

   Cause Value=31, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)

Jan 26 07:25:26: //219073/CCC06A40A59B/CCAPI/ccCallDisconnect:

   Cause Value=31, Call Entry(Responsed=TRUE, Cause Value=31)

Jan 26 07:25:26: //219073/CCC06A40A59B/CCAPI/cc_api_get_transfer_info:

   Transfer Number Is Null

Jan 26 07:25:26: //219073/CCC06A40A59B/CCAPI/cc_api_call_disconnect_done:

   Disposition=0, Interface=0x458561F8, Tag=0x0, Call Id=219073,

   Call Entry(Disconnect Cause=31, Voice Class Cause Code=0, Retry Count=0)

Jan 26 07:25:26: //219073/CCC06A40A59B/CCAPI/cc_api_call_disconnect_done:

   Call Disconnect Event Sent

Jan 26 07:25:26: ISDN Se1/0:15 Q931: RX <- RELEASE_COMP pd = 8  callref = 0x0060

Jan 26 07:25:26: //219072/CCC06A40A59B/CCAPI/cc_api_call_disconnect_done:

   Disposition=0, Interface=0x46032280, Tag=0x0, Call Id=219072,

   Call Entry(Disconnect Cause=31, Voice Class Cause Code=0, Retry Count=0)

Jan 26 07:25:26: //219072/CCC06A40A59B/CCAPI/cc_api_call_disconnect_done:

   Call Disconnect Event Sent

Jan 26 07:25:32: ISDN Se1/0:15 Q931: RX <- SETUP pd = 8  callref = 0x0061

        Sending Complete

        Bearer Capability i = 0x8090A3

                Standard = CCITT

                Transfer Capability = Speech 

                Transfer Mode = Circuit

                Transfer Rate = 64 kbit/s

        Channel ID i = 0xA18381

                Preferred, Channel 1

        Calling Party Number i = 0x2181, '94455XXX'

                Plan:ISDN, Type:National

        Called Party Number i = 0xA1, '26307XXX'

                Plan:ISDN, Type:National

        High Layer Compat i = 0x9181

Jan 26 07:25:32: //-1/E002586AA59C/CCAPI/cc_api_display_ie_subfields:

   cc_api_call_setup_ind_common:

   cisco-username=

   ----- ccCallInfo IE subfields -----

   cisco-ani=94455XXX

   cisco-anitype=2

   cisco-aniplan=1

   cisco-anipi=0

   cisco-anisi=1

9 REPLIES 9
Cisco Employee

Re: unknown numbers in incoming calls

Hello

What is call-flow and topology ?  also past thw config from GW.


Br,
Nadeem 

Please rate all useful post.

Br, Nadeem Please rate all useful post.
Beginner

Re: unknown numbers in incoming calls

Dear Nadeem

thanks for your reply

see the configuration below :

voice service voip

allow-connections h323 to h323

allow-connections h323 to sip

allow-connections sip to h323

allow-connections sip to sip

fax protocol t38 ls-redundancy 0 hs-redundancy 0 fallback cisco

h323

  h245 tunnel disable

sip

!

!

!

voice class codec 1

codec preference 1 g711ulaw

codec preference 2 g729r8

!

controller E1 1/0

pri-group timeslots 1-31

!

interface Serial1/0:15

no ip address

encapsulation hdlc

isdn switch-type primary-net5

isdn incoming-voice voice

no cdp enable

!

voice-port 1/0:15

!

!

dial-peer voice 202 voip

preference 10

destination-pattern 26307...

voice-class codec 1

session target ipv4:X.X.X.10

dtmf-relay h245-alphanumeric

no vad

!

dial-peer voice 301 voip

voice-class codec 1

session protocol sipv2

incoming called-number .

dtmf-relay rtp-nte

dial-peer voice 201 voip

preference 9

destination-pattern 26307...

voice-class codec 1

session target ipv4:X.X.X.11

incoming called-number .

dtmf-relay h245-alphanumeric

no vad

!

Cisco Employee

Re: unknown numbers in incoming calls

Hello

Can you add this config on your interface Serial1/0:15,

  isdn outgoing display-ie

  isdn outgoing ie redirecting-number

also please share the call-flow topology, Is this call coming from PSTN through this PRI have issue ?

is this your topology?

PSTN--------------<-PRI>---------------GW(h.323)-------CUCM---Phone

Br,
Nadeem 

Please rate all useful post.

Br, Nadeem Please rate all useful post.
Beginner

unknown numbers in incoming calls

Dear Nadeem

yes , it is , your topology is right , as what i have

isdn commands that u sent for outgoing not for incoming , the problem for incoming not for outgoing

i am waiting ur advise ASAP

thanks 

Rising star

unknown numbers in incoming calls

Hi,

As per the debug posted above, the provider is seding the calling number to your GW.

Jan 26 07:25:32: ISDN Se1/0:15 Q931: RX <- SETUP pd = 8  callref = 0x0061

        Sending Complete

        Bearer Capability i = 0x8090A3

                Standard = CCITT

                Transfer Capability = Speech 

                Transfer Mode = Circuit

                Transfer Rate = 64 kbit/s

        Channel ID i = 0xA18381

                Preferred, Channel 1

       Calling Party Number i = 0x2181, '94455XXX'

                Plan:ISDN, Type:National

        Called Party Number i = 0xA1, '26307XXX'

                Plan:ISDN, Type:National

        High Layer Compat i = 0x9181

>> Please collect ccm traces along with debug h225 asn1 & debug h245 asn1 for a test call.

Please rate all the useful posts

//Suresh Please rate all the useful posts.
Highlighted
Beginner

unknown numbers in incoming calls

Dear Sureshsubs

i put XXX in calling and called number for security for the customer   , but it is a correct number reached and  the desk phones ringing and i can hear each other but the problem is :

showing me unknown number in incoming calls to my desk phone

Rising star

unknown numbers in incoming calls

when you run the debug isdn q931, what do you see as calling number?

Calling Party Number i = 0x2181, '94455XXX' or

Calling Party Number i = unknown?


Please rate all the useful posts

//Suresh Please rate all the useful posts.
Beginner

unknown numbers in incoming calls

Hi

calling party number ! = number (not unknown number)

and this is additional debug

Bearer Capability i = 0x8090A3

                Standard = CCITT

                Transfer Capability = Speech 

                Transfer Mode = Circuit

                Transfer Rate = 64 kbit/s

        Channel ID i = 0xA9839C

                Exclusive, Channel 28

        Calling Party Number i = 0x0081, '26307052'

                Plan:Unknown, Type:Unknown

        Called Party Number i = 0x80, '50198866'

                Plan:Unknown, Type:Unknown

Jan 26 07:25:49: ISDN Se1/0:15 Q931: RX <- CALL_PROC pd = 8  callref = 0xC510

        Channel ID i = 0xA9839C

                Exclusive, Channel 28

what i am thinking , is it from MOC or ISP ? or from my side ?

Rising star

unknown numbers in incoming calls

in that case, you still receive the caller ID from ISP as shown in debug isdn q931. we need to check the CCM traces to know why the caller ID is not displaying on the phone. Please collect the CCM SDI logs for a test call and with the debugs I mentioned earlier.

//Suresh

Please rate all the useful posts

//Suresh Please rate all the useful posts.
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