09-18-2018 04:15 PM - edited 03-17-2019 01:30 PM
Hi guys,
Is it possible to force Cisco Phones to re-download background image file from CUCM 11.5???
I need to update company logo, so I've made a new file with the same name as old one and replaced it in TFTP. However, phones don't want to re-downloaded it and keep using the old one even if I do phone reset from CUCM. If I am re-setting background manually from the phone preferences everything works.
Thank you
Solved! Go to Solution.
09-19-2018 10:20 AM
Found answer here: https://community.cisco.com/t5/ip-telephony-and-phones/changing-background-image-on-all-phones-over-common-phone/td-p/2449019
"Common Phone Profile -> Background Image file name with no path, and uncheck Enable End User Access to Phone Background Image."
09-18-2018 07:06 PM
Try below link and suggestions, Hope that should fix your issue.
NOTE: When dealing with image difficulties, try restarting the TFTP after each file upload
09-18-2018 10:19 PM
Create new image is not a big deal, more interesting how to replace existing image with a new one on hundreds of phones.
09-19-2018 01:42 AM
This indicates me that you have not read the document which i was pointing to you earlier post.
For your reference again.
09-19-2018 10:20 AM
Found answer here: https://community.cisco.com/t5/ip-telephony-and-phones/changing-background-image-on-all-phones-over-common-phone/td-p/2449019
"Common Phone Profile -> Background Image file name with no path, and uncheck Enable End User Access to Phone Background Image."
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