Updating Locale message when logged in to Extension Mobility

[Madhusudhan Rao M]

Hi,

can anyone help what is the issue? whenever a agent login to EM, he sees a updating locale message for about 20sec before he is logged in successfully

[Craig Dyer]

This is normally caused by the locale set on the extension mobility device profile not being the same as the locale set on the logged out phone.

Set them the same and this issue should be resolved.

Hope this helps,

Craig

(PLEASE RATE HELPFUL POSTS)

[Madhusudhan Rao M]

Hi Craig,

The locale is the same on Phone, EM Profile and End User page. The Phone model is a 7941

[priyk]

Hi,

Could you please re-generate the tomcat certificates and also restart the EM service.

Regards,

Priya K

[Madhusudhan Rao M]

Hi,

We have a Cisco 7940 ans Cisco 7942 also working without any issues. Do you think i should restart the EM Service?