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mesumbeslin
Beginner

Updating phone devices in callmanager 5

Hello,

When I try updating already added phone devices in my callmanager5,say to enable extension mobility,it gives me 'error.could not update device.duplicate entry in unique field.' when I click on the SAVE icon.

What could be the problem

1 REPLY 1
irisrios
Frequent Contributor

In order to workaround this issue, complete these steps:

Use CallManager Administration in order to find and delete the orphaned auto-generated device profile. In order to do this:

Choose Device > Device Settings > Device Profile.

Click Find > All.

Delete the ones that are not associated to any of the IP phones.

Restart the device.

For more information you can use the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080093e72.shtml#dupl

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_0_1/ccmfeat/fsem.html

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