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Highlighted
Participant

Upgradation CUCM 11.X Failed Using PCD

I got a issue while upgrading, how i can fix it.

7 REPLIES 7
Highlighted
Cisco Employee

Try restarting "Platform

Try restarting "Platform Administrative Web Service" Service and check if that makes any difference/.

Highlighted
Participant

Dear All,

Dear All,

Even after restarting PAWS service in PCD i am unable to upgrade, it's getting failed.. how to resolve this.

Highlighted
Beginner

From which version you're

From which version you're trying to upgrade?

If its from 8.x for example you'll also need to start the following service: "Platform SOAP Services" on CUCM

Highlighted
Participant

Marc,

Marc,

I am trying to upgrade from the Version 7.1(5) to 11.0. 

Highlighted
Beginner

I'm not sure if such a big

I'm not sure if such a big step is possible. I'd upgrade to 8.6.2 and then to 11.X in your case

Once in 8.6.2 you need to install the following files:

  • ciscocm.version3-keys.cop.sgn
  • ciscocm.vmware-disk-size-reallocation-1.0.cop.sgn

And also start the following service:

  • Platform SOAP Services

Another idea is to make a fresh install of 11.x and try to migrate everything from 7 to 11 through PCD.

Highlighted
Hall of Fame Cisco Employee

You want to read the PCD

You want to read the PCD documentation, because that's IMPOSSIBLE to do with PCD.

PCD can UPGRADE only from 8.6 and above.

PCD, however, can MIGRATE from 6 and 7 releases

UPGRADE is NOT the same as MIGRATE, they're NOT equivalent terms

Which one are you really doing???

HTH

java

if this helps, please rate
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Enthusiast

I am having Similar Issue

I am having Similar Issue when performing a Refresh Upgrade from UCCX 10.5 to 11.X. Did anyone test in lab and found a solution.?

Thanks

Tarun

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